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What Is, What is Not
Fred Newcomer, Manager, United States, Member
When I took 8D training (2003) I was most impressed with the "What is What is Not" questioning process (in D2. Describing the Problem). It allowed the problem to be viewed from different angles and would illuminate areas that normal thinking or observing wouldn't find. My experience is that this is a powerful tool in the 8D problem solving toolkit.
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Fred Newcomer
