All about 8D Problem Solving (Eight Disciplines)
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What Is, What is Not
Fred Newcomer, Manager, United States
When I took 8D training (2003) I was most impressed with the "What is What is Not" questioning process (in D2. Describing the Problem). It allowed the problem to be viewed from different angles and would illuminate areas that normal thinking or observing wouldn't find. My experience is that this is a powerful tool in the 8D problem solving toolkit.
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What is Not in 8D Analysispalermo, ICT Consultant, Chile I totally agree with you. Everyone forgets about the what is not part, while this is a great tool... |
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Fred Newcomer