The Concentric Organization in Application
Gregory Johnson, Coach, United States, Premium Member
Traditional Hierarchical Organizations require layer upon layer of approval for much to happen in a progressive setting. As information works it's way up to the proper level of review and approval time works against improvement of a specific modification or eventual change or improvement in "How" some aspect of the business operations could suffer.
Expecting the person or persons managing the governance or structure to understand the details of why a particular adjustment could improve a particular deliverable is organizational ignorance. The person and/or team closest to the customer or product experiences the quality features of the deliverables more directly than those in the various governance positions.
That's why the concentric structure trusts, endorses and empowers those closest to the customer and/or product to make decisions to improve the quality of service in the moment.
This requires EVERYONE from the historical highest level to the lowest level in an organization to embrace the purpose. 18-9-2019