EFQM Excellence Approach?

Response
Moe
Sorry, but the sense I made out of thise question was whether the EFQM model followed any approach. The EFQM is not an organisation with policies and procedures and strategic goals. It is just a framework, which the article above discribed as "non-prescriptive". It does not teach "How to do things" but rather "what to do". So, this question does not really apply on a model or a framework.

EFQM Versus CAF - Two TQM Approaches
Misbah Mokaddem, Management Consultant, Lebanon, Member
Having used both methodologies based on the same framework I found that:
- Compared to Malcolm Baldrige framework they cover the lack of society results dimension.
- Compared to each other CAF gathered since more than 10 years a lot of comparative data in the European public sector.
I am using a full Arabized CAF tool.

Try HEQMA also Helps
Osama Kamal, Management Consultant, Egypt, Member
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