What's the Relation between EFQM and TQM?

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Vignesh, India

What's the Relation between EFQM and TQM?

What is the difference between EFQM and TQM? (How) is EFQM better or different from TQM?


Moe, UAE

Relationship between EFQM and TQM

The EFQM model is not better, just more comprehensive. TQM is one of the methods to manage your procedures, while the EFQM addresses procedures as a part of the model.
EFQM model is more concerned with what the organisation does, how it does it, why does it do it that way, and what does it do with the outcome or results.
TQM only falls into the realm of "HOW you do it" - procedures, satisfying only a few requirements of the EFQM. EFQM does not judge you on whether or not you use TQM or any other methods, it's mainly concerned with how effective it is with your organisation, and what the outcome is - i.e. positive or negative trends and results, and finally, whether or not procedures or work "approaches" are being assessed and reviewed based on results. Completely different things.

Consequently, you can't really say or claim that EFQM is better or worse than TQM, because they're completely different things. EFQM model is definitely more comprehensive and addresses the organisation as a whole.

Osama Kamal
Management Consultant, Egypt

EFQM versus TQM and More

TQM is a general principle of management, while EFQM is a model or approach how to implement those p... Sign up

Zahra Shaygan
HR Consultant, Iran

EFQM and TQM Relations

I believe that EFQM should be regarded as an umbrella model which covers all organisation processes ... Sign up


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