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Common Assessment Framework (CAF)
Markku Komulainen, Manager, Finland
The CAF is offered as a tool to assist public sector organisations across Europe to use quality management techniques to improve performance.
The CAF provides a simple, easy-to-use framework, which is suitable for a self-assessment of public sector organisations.
The CAF has four main purposes:
1. To capture the unique features of public sector organisations.
2. To serve as a tool for public administrators who want to improve the performance of their organisation.
3. To act as a "bridge" across the various models used in quality management.
4. To facilitate benchmarking* between public sector organisations.
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Special Interest Group Leader
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