PDCA and ISO 9001 Standard

Continuous Quality Improvement
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Tom Essen
Consultant, Finland

PDCA and ISO 9001 Standard

The ISO 9001 standard is based on the PDCA principle. You could say all certified companies are using PDCA.
However there are great differences in to what extent the companies are getting real value out of the practice. My experience is that the principle must be used on all levels of the organisation in order to get full advantage out of it. When connected to business critical objectives broken down in the organization it becomes a real powerful tool.

  Daniel Strongin
Business Consultant, United States

PDCA and ISO 9001 Standard

Tom, my experience is the same, but even more importantly, it is possible to do superficially only, and miss the essence, and the danger of all standards is, like recipes, once you learn it, follow by rote and you create more variation not less. Fat content in meat, or sugars in vegetables along with water content vary according to item, season, transportation. The professional may start with the recipe to learn the essence, and once learned, makes it their own, using their intelligence and their senses to adapt continuously to change.
Others hide behind recipes, either in fear, or for other motivations, and learn little, and vary a lot, and don't really improve.

  Eric Abarca
Professor, Mexico

PDCA and ISO 9001 Standard

Daniel & Tom, the quid of these tools is to use th (...)

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