Deming / Shewhart Cycle Works Well
My opinion, the Plan, Do, Check, Act cycle DOES work very well, even in the US. But, only if it is clearly understood, embraced and applied in an accountable manner.
If people "have no real idea of what is going on" then... they need to find out, or be told.
Everyone needs to be engaged - not just a few, or it will not work. People, Process and Systems need to be checked and followed up on...not just done. (...) Read more? Sign up for free