Critical Success Factors for TQM Implementation

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Critical Success Factors for TQM Implementation
Anneke Zwart, Moderator
CSF’s can be generally defined as those factors that are necessary to achieve the goals set by the organization. But according to Salahelding there are also various CSF’s for successfully implementing TQM; he calls them the TQM CSF’s. These CSF’s are divided into three subcategories. This is done so as to clarify the absolute importance of each factor, and to assess the relative importance between those three factors.
1. Strategic Factors: These factors have a broad nature; they can have a relatively large impact on organizations’ efficiency on the long-term. Not only have they large impact, they also require significant modifications in the way a business is managed. Therefore these factors are highly important and are greatly influencing the successfulness of implementing TQM. Examples include benchmarking; leadership; improving continuously; processes of adding value; commitment of top managers.
2. Tactical Factors: These factors are of less importance in comparison to the strategic factors. But this does not mean that they are not important at all, since they do influence the techniques and activities that are established so as to achieve the expected benefits of TQM implementation. Furthermore, tactical factors reinforce the former mentioned strategic factors in implementing TQM successfully. Examples are empowering, involving and coaching employees; relationship with suppliers; analyzing suppliers’ quality and performance; integrating other systems.
3. Operational Factors: These factors are considered to be the least important factors for successful TQM implementation. One of the reasons that operational factors are less significant is the short-term impact that they have on organizations’ efficiency rather than a long-run effect. Examples are management of consumer relations; management of conserving and utilizing resources; monitoring and controlling work and processes.

Source: Salahelding, S.I. (2009). “Critical success factors for TQM implementation and their impact on performance of SMEs.” International Journal of Productivity, Vol. 58



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