Critical Success Factors for TQM Implementation
Anneke Zwart, Student (University), Netherlands, Moderator
CSF’s can be generally defined as those factors that are necessary to achieve the goals set by the organization. But according to Salahelding there are also various CSF’s for successfully implementing TQM; he calls them the TQM CSF’s. These CSF’s are divided into three subcategories. This is done so as to clarify the absolute importance of each factor, and to assess the relative importance between those three factors.
1. Strategic Factors: These factors have a broad nature; they can have a relatively large impact on organizations’ efficiency on the long-term. Not only have they large impact, they also require significant modifications in the way a business is managed. Therefore these factors are highly important and are greatly influencing the successfulness of implementing TQM. Examples include benchmarking; leadership; improving continuously; processes of adding value; commitment of top managers.
2. Tactical Factors: These factors are of less importance in com...