TQM at Public Administrations

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TQM at Public Administrations
Jan Janssens
How does TQM work best for public administrations? Is an adapted TQM required here?
What kind of TQM models are applicable, or is a 'personalized' model necessary?...Sign up

TQM for Public Administration: CAF
Arnaldo Carbone, Management Consultant, Italy, Premium Member
Hello Jan. I think you are looking for the Common Assessment Framework (CAF).
The CAF is a total quality management (TQM) tool which is inspired ...Sign up

Common Assessment Framework for Improving Public Organisations
Jaap de Jonge, Editor, Netherlands
The Common Assessment Framework is based on eight principles, "the principles of excellence". These eight principles are:
  1. Results orie...Sign up

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