TQM at Public Administrations

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TQM at Public Administrations
Jan Janssens
How does TQM work best for public administrations? Is an adapted TQM required here?
What kind of TQM models are applicable, or is a 'personalized' model necessary?

TQM for Public Administration: CAF
Arnaldo Carbone, Management Consultant, Italy, Premium Member
Hello Jan. I think you are looking for the Common Assessment Framework (CAF).
The CAF is a total quality management (TQM) tool which is inspired ...Sign up



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