TQM at Public Administrations

(Total) Quality Management
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🔥NEW TQM at Public Administrations
Jan Janssens
How does TQM work best for public administrations? Is an adapted TQM required here? What kind of TQM models are applicable, or is a 'personalized' model necessary? (...) Read more? Sign up for free

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  TQM for Public Administration: CAF
Arnaldo Carbone, Management Consultant, Italy, Premium Member
  Hello Jan. I think you are looking for the Common Assessment Framework (CAF).
The CAF is a total quality management (TQM) tool which is inspired by the major Total Quality models in general, and by the Excellence Model of the European Foundation for Quality Management (EFQM) in particular. It is especially designed for public-sector organisations, taking into account their characteristics.
It can be used across the public sector as a tool for organisational self assessment. It is a result of the co-operation among the EU Ministers responsible for Public Administration.
I know that besides the master model, there are some refined versions, for example a model for Public Instruction or Justice. The basic TQM is however preserved.
In Italy this is widespread among local public administrations.

  Common Assessment Framework for Improving Public Organisations
Jaap de Jonge, Editor, Netherlands
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(Total) Quality Management
Summary
Forum
The Second Principle of Deming: Quality Philosophy
TQM at Public Administrations
Required Changes in Employee and Managers Roles and Behaviors in TQM
Best Practices
🥇Reward Mechanisms and Total Quality Management
🥈How to Maintain High Quality: 4 Entities
🥉How to Implement Total Quality Management? Implementation Approach for TQM
What is Total Quality Management? Definitions
Limitations of Total Quality Management
Quality Management Stages
Significance of Business Partners in Total Quality Management
Total Quality Management vs Taylorism
Quotes on Total Quality Management
Why Eliminate Quality Inspection?
Measuring Performance without Numerical Quotas
Total Quality Management and ISO
Dr. Deming's TQM Beliefs
Total Quality Management has to Include Employee Participation
No Quality Improvement Without Measurements


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