TQM requires a Quality and Change Attitude in Private and Public Sectors
Hussain Abdulla, Entrepreneur, Bahrain, Premium Member
I think the commitment to quality is the main requirement for both managers and workers.
Besides this, the believe in change principles is also important.
The objectives of the organization should be to drive them to embrace concept of change. The problem here is the type of organization, for example the public sector may have some difficulties to adopt the change principles among workers and managers. Workers may feel that the change does not lead to interesting improvements. And managers might feel threatened by change if forced by top management.