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The Second Principle of Deming: Quality Philosophy
Sokolova Tatiana, Analyst, Russian Federation, Member
I would like to emphasize the second principle of Deming, being a quality PHILOSOPHY, which I think is the most important one to reach quality parameters.
Take for example the Japanese economic growth, that was based on their own beliefs or philosophy... Wasn't it amazing? The achieved high quality in production or services is the best evidence for a good organization and for the right attitude of the people involved in the process.
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