Total Quality Management and ISO

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Total Quality Management and ISO
Jan Janssens
What is the appreciation of TQM practitioners, who have been applying TQM models such as EFQM, Malcolm Baldrige or CAF, of the latest version of the ISO standard 9004:2009 managing for the sustained success of an organisation? Has it changed your views on the further development of TQM?

Murty Magda Pane, Lecturer, Indonesia, Member
Many TQM practitioners, especially in the middle level or lower, ask the same question if there is no commitment from top management to apply TQM

TQM and ISO Require Management Commitment
Mark Neher, Netherlands, Member
@Murty Magda Pane: I agree with you that TQM systems do not work in organisations where the management is not commit...Sign up



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