TQM and ISO
Murty Magda Pane, Lecturer, Indonesia
Many TQM practitioners, especially in the middle level or lower, ask the same question if there is no commitment from top management to apply TQM
These reactions mostly come from people in organizations with strong political nuances. But in organizations with low level political nuances, or in other words, strong in system implementation, I still believe that TQM is a good standard.
So in these cases the TQM practitioners would get the work satisfaction in their workplaces, since they have done their bests for something they believe in for the organizations they work for.