TQM and Employee Participation
Donald LaCombe, Consultant, United States
This is a very difficult concept, which is why so few companies successfully practice it.
spent years developing a participative workforce
. Their effort started with the U.S. Training Within Industry
program that was developed in WWII. This training was targeted at line supervisors, who then trained their workforce on how to improve their productivity.
In most organizations today, line management are the ones that feel most threatened by this idea. Also, in most western businesses line management have been removed from the training role. This is a key issue, because in order to provide effective training, the instructor must know the job as well as the job improvement techniques.
It also improves communication, since in general they will be using a common vocabulary (as opposed to an assembly worker talking to a production engineer).