Total Quality Management has to Include Employee Participation

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(Total) Quality Management > Best Practices

Nwankwo Adaeze Christlene
The essence of quality is lost in approach by management if the idea does not engage employees and ensure their participation. In deciding the value of quality for the organization, we must understand and ensure that those down who are in constant and direct contact with the customers will feel involved and to their organization's level of standard. (...) Read more? Sign up for free

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  Donald LaCombe, Consultant, United States
 

TQM and Employee Participation

This is a very difficult concept, which is why so few companies successfully practice it.
Toyota spent years developing a participative workforce. Their effort started with the U.S. Training Within Industry program that was developed in WWII. This training was targeted at line supervisors, who then trained their workforce on how to improve their productivity.
In most organizations today, line management are the ones that feel most threatened by this idea. Also, in most western businesses line management have been removed from the training role. This is a key issue, because in order to provide effective training, the instructor must know the job as well as the job improvement techniques.
It also improves communication, since in general they will be using a common vocabulary (as opposed to an assembly worker talking to a production engineer).

  ANUJ KUMAR SHRIVASTAVA, Manager, India
 

Employee Participation Should Be Welcome

I truly accept the points expressed. But practical (...)

 
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