Total Quality Management has to Include Employee Participation

(Total) Quality Management
Knowledge Center

Forum
Nwankwo Adaeze Christlene, Nigeria

Total Quality Management has to Include Employee Participation

The essence of quality is lost in approach by management if the idea does not engage employees and ensure their participation. In deciding the value of quality for the organization, we must understand and ensure that those down who are in constant and direct contact with the customers will feel involved and committed to their organization's level of standard.

  Donald LaCombe
Consultant, United States
 

TQM and Employee Participation

This is a very difficult concept, which is why so few companies successfully practice it.
Toyota spent years developing a participative workforce. Their effort started with the U.S. Training Within Industry program that was developed in WWII. This training was targeted at line supervisors, who then trained their workforce on how to improve their productivity.
In most organizations today, line management are the ones that feel most threatened by this idea. Also, in most western businesses line management have been removed from the training role. This is a key issue, because in order to provide effective training, the instructor must know the job as well as the job improvement techniques.
It also improves communication, since in general they will be using a common vocabulary (as opposed to an assembly worker talking to a production engineer).

  ANUJ KUMAR SHRIVASTAVA
Manager, India
 

Employee Participation Should Be Welcome

I truly accept the points expressed. But practically it is not possible to involve all the employees for this! Yes, but...

 

More on (Total) Quality Management:
Summary
Forum
Limitations of Total Quality Management
Quality Management Stages
Significance of Business Partners in Total Quality Management
Total Quality Management vs Taylorism
Quotes on Total Quality Management
The Second Principle of Deming: Quality Philosophy
Why Eliminate Quality Inspection?
Total Quality Management and ISO
🔥TQM at Public Administrations
Dr. Deming's TQM Beliefs
👀Total Quality Management has to Include Employee Participation
Required Changes in Employee and Managers Roles and Behaviors in TQM
No Quality Improvement Without Measurements
Best Practices
Reward Mechanisms and Total Quality Management
How to Maintain High Quality: 4 Entities
What is Total Quality Management? Definitions
How to Implement Total Quality Management? Implementation Approach for TQM
Measuring Performance without Numerical Quotas
Special Interest Group

Do you have a keen interest in (Total) Quality Management? Become our SIG Leader

(Total) Quality Management
Knowledge Center



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2022 12manage - The Executive Fast Track. V15.8 - Last updated: 28-6-2022. All names of their owners.