Total Quality Management vs Taylorism

(Total) Quality Management
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Priyalal, United Arab Emirates

Total Quality Management vs Taylorism

Some reviews suggest that TQM is a further development of Taylor's Scientific Management Theory. Is that the right explanation or did TQM evolve as a totally new concept (originating from Deming)?

  Chivandi
Lecturer, Zimbabwe
 

TQM

Total Quality Management should include employee participation complimented with customers perspective rather than managements perspective.
Many organizations are profits and production-oriented rather than customer-oriented.

 

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