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No Quality Improvement Without Measurements
S Nair, India
Elimination of measuring the quality, productivity & performance (system + individual) at each and every stage of production or development do not help any business survive long in the market, for sure. Deming's principles are overly people dependent and blame the system when something goes wrong, which might not be true most of the time. This would have probably increased waste, inventory, production/labour costs while significantly lowering the productivity. It probably worked in the 40's and 70's just because nothing else existed.
In modern business environments, TQM/TPS principles might be used as a mere reference while embracing the concepts of Six Sigma and LEAN which are more process/data oriented and proven beyond doubt.
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Measuring Quality or Not?Ahmad Altarawneh, Senior Market Adviser,MENA Region, United Arab Emirates Based on this view, are we to say that Deming's Principles are outdated and need reforming? |
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TQM vs TaylorismJagadeesh, Teaching, India Quality basically demands commitment and discipline. Any method or procedure simply adapted from other places will not work. People who are at the helm of affairs must demonstrate their commitment by actions not just by words. All the people in the organization must respond positively. |
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More on Fourteen Points of Management (Deming)
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