Measuring Performance without Numerical Quotas

(Total) Quality Management
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Deming's 14 points

The idea is to not define a threshold for performance but to continually strive for improvement. If a threshold is defined that is as far as you will go. Always leave room for doing better than a predetermined level of performance.


Deming's point 11

Unless point 11 is interpreted together with all the other points of Deming, it is meaningless. The 14 points are a whole.

  Lesley Porter

Deming and Measuring Performance

Performance is visible and the quotas come after the performance has been tuned up where employees work together in unison towards that same goal like a well oiled machine humming away.


Numerical Quota Elimination

Indeed, without applying quotas you can measure the performance because your driving force is continuous improvement. You measure and then work for better always. Then you do not need to set quotas because every time you work for doing better the last one. As better as you do, you will close to your system's limit value at infinity.

  Paul Burke, Director, United Kingdom

Deming and Measuring Performance

Yes, using (numerical) quotas can lead to incorrec (...)

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