Managing Customer Complaints

 
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Managing Customer Complaints
Stella
How can CRM agents manage recurrent and repeat complaints from their customers in the best way to ensure one does not lose this customer to a competitor?
A customer's issue may have been resolved upon complaint, but what happens when the problem reoccurs more than twice and a customer begins to lose trust and interest in your service..? 		 

 
A Customer Complaint is an Opportunity
SENADZO PATRICK, LECTURER, Ghana, Member
Getting the complaints from the customer is an opportunity to satisfy them. Resolving customer issue should not be done without involving the customer...
  

 
Tracking Patterns in Issues and Customer Complaints
Tracking Works, Manager, United States, Member
If you are having an problem with repetitive complaints and issues, it sounds like you need a CRM tool that can track those complaints and can help yo...
  

 















 


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