Managing Customer Complaints

Customer Relationship Management CRM > Forum > Managing Customer Complaints

Managing Customer Complaints
How can CRM agents manage recurrent and repeat complaints from their customers in the best way to ensure one does not lose this customer to a competitor?
A customer's issue may have been resolved upon complaint, but what happens when the problem reoccurs more than twice and a customer begins to lose trust and interest in your service..?

A Customer Complaint is an Opportunity
Getting the complaints from the customer is an opportunity to satisfy them. Resolving customer issue should not be done without involving the customer...Sign up

Tracking Patterns in Issues and Customer Complaints
Tracking Works, Manager, United States, Member
If you are having an problem with repetitive complaints and issues, it sounds like you need a CRM tool that can track those complaints and can help yo...Sign up

Learning from a Customer Complaint
Javier Elenes, Business Consultant, Mexico, Member
I suggest to add an important step after a customer called with a complaint:
After solving the compliant from a Customer it is important to Sign up

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Customer Relationship Management CRM
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