Managing Customer Complaints

Customer Relationship Management
Knowledge Center

 

Next Topic

Customer Relationship Management > Best Practices > Managing Customer Complaints

Managing Customer Complaints
Stella
How can CRM agents manage recurrent and repeat complaints from their customers in the best way to ensure one does not lose this customer to a competitor? A customer's issue may have been resolved upon complaint, but what happens when the problem reoccurs more than twice and a customer begins to lose trust and interest in your service..? (...) Read more? Sign up for free

Please register now to read all responses and to join this discussion yourself. It's easy and 100% free.

Sign up for free     Log in


  A Customer Complaint is an Opportunity
SENADZO PATRICK, LECTURER, Ghana, Member
  Getting the complaints from the customer is an opportunity to satisfy them. Resolving customer issue should not be done without involving the customer else it may reoccur. A good approach is to involve the customer to contribute how the issue could be resolved.
Another approach could also be factoring the problem as a research topic for internal survey for customers to bring ideas on solution.

  Tracking Patterns in Issues and Customer Complaints
Tracking Works, Manager, United States, Member
  (...)

  Learning from a Customer Complaint
Javier Elenes, Business Consultant, Mexico, Member
  (...)

   
Special Interest Group Leader

Interested? Sign up for free.


Customer Relationship Management
Summary
Forum
🔥Relationship Between Employee Retention and Customer Relationship Management
Rethinking Call Centers
Healthcare CRM Models?
Stages of Customer Service Transformation
Best Practices
🥇Framework for Monitoring Customer Service
🥈CRM: What Forms a Strong Customer Relationship?
🥉What is the Impact of CRM on Organizational Performance?
Theories of Customer Relationship Management (CRM)
Why Customer Relationship Management? What Makes CRM Viable?
CRM in University Set Up
Customer Intimacy > WHY?
Social Customer Relationship Management | Social CRM
CRM in a Non-profit Context
Business Relations in Corporate America
The CRM-paradox by Nguyen
CRM in a Monopoly Situation
CRM in Military Organizations?
6 Markets Model (Payne, 1995)
CRM Practices in FMCG Sector
Customer Relationship Management as a Strategic Development Philosophy
Managing Customer Complaints
Relationship with Company or with Employees?
Start CRM with Fixing Fragmented Customer Service Processes
Advanced Customer-Oriented Strategy: Customer Advocacy
An Extreme CRM Case: Front Office
Increasing Student Retention using Higher Education CRM
Six Relationship Management Interaction Processes (Geersbro and Ritter) for International Relations
Customer Relationship Management Metaphor
More CRM Strengths / Benefits
Tool to assess CRM maturity?
Customer Relationship Management History
CRM in Government


Customer Relationship Management
Knowledge Center

 

Next Topic



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2020 12manage - The Executive Fast Track. V15.5 - Last updated: 6-7-2020. All names of their owners.