Managing Customer Complaints

Customer Relationship Management
Knowledge Center

 

Next Topic

Customer Relationship Management > Forum > Managing Customer Complaints

Managing Customer Complaints
Stella

How can CRM agents manage recurrent and repeat complaints from their customers in the best way to ensure one does not lose this customer to a competitor? A customer's issue may have been resolved upon complaint, but what happens when the problem reoccurs more than twice and a customer begins to lose trust and interest in your service..? (...) Read more? Sign up for free

Please register now to read all responses and to join this discussion yourself. It's easy and 100% free.

Sign up for free     Log in


 
A Customer Complaint is an Opportunity
SENADZO PATRICK, LECTURER, Ghana, Member

Getting the complaints from the customer is an opportunity to satisfy them. Resolving customer issue should not be done without involving the customer else it may reoccur. A good approach is to involve the customer to contribute how the issue could be resolved.
Another approach could also be factoring the problem as a research topic for internal survey for customers to bring ideas on solution.

 
Tracking Patterns in Issues and Customer Complaints
Tracking Works, Manager, United States, Member

(...)

 
Learning from a Customer Complaint
Javier Elenes, Business Consultant, Mexico, Member

(...)

         
Special Interest Group Leader

Interested? Sign up for free.


Customer Relationship Management
Summary
Forum
Best Practices


Customer Relationship Management
Knowledge Center

 

Next Topic



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2020 12manage - The Executive Fast Track. V15.5 - Last updated: 9-4-2020. All names of their owners.