Managing Customer Complaints

12manage is looking for
MBA students.


 
Customer Relationship Management CRM > Forum Log in

Managing Customer Complaints
Stella
How can CRM agents manage recurrent and repeat complaints from their customers in the best way to ensure one does not lose this customer to a competitor?
A customer's issue may have been resolved upon complaint, but what happens when the problem reoccurs more than twice and a customer begins to lose trust and interest in your service..?
 

 
A Customer Complaint is an Opportunity
SENADZO PATRICK, LECTURER, Ghana, Member
Getting the complaints from the customer is an opportunity to satisfy them. Resolving customer issue should not be done without involving the customer...Sign up
 

 
Tracking Patterns in Issues and Customer Complaints
Tracking Works, Manager, United States, Member
If you are having an problem with repetitive complaints and issues, it sounds like you need a CRM tool that can track those complaints and can help yo...Sign up
 

 
Learning from a Customer Complaint
Javier Elenes, Business Consultant, Mexico, Member
I suggest to add an important step after a customer called with a complaint:
After solving the compliant from a Customer it is important to 20-1-2019
 

 
 

Special Interest Group Leader

Interested? Sign up for free.


Customer Relationship Management CRM
Summary
Forum
Best Practices

Expert Tips

Resources
 



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2019 12manage - The Executive Fast Track. V15.0 - Last updated: 23-1-2019. All names of their owners.