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Relationship Between Employee Retention and Customer Relationship Management
Dr. Sapna Dadwal, Professor, India, Member
In my opinion, retention of employees plays an important role in managing relationship with customers. Organizations which have a very high employee turnover rate will typically have a very low customer retention rate.
In other words, the high rate of employee turnover adversely affects customer loyalty and trust in the organization and its products....
16-5-2019
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How Employee Retention Leads to Customer Loyalty
Jaap de Jonge, Editor, Netherlands Thank you Sapna for your interesting posting... You argue that retention of employees plays an important role in managing relationship with customers.... 16-5-2019
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Building and Managing Relationship by Employees
Jaap de Jonge, Editor, Netherlands Thank you for your explanation. Indeed in B2B environments, as well as traditional B2C environments (for example a simple grocery shop), the customer ... 17-5-2019
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