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Dr. Sapna Dadwal Professor, India
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🔥 NEW In my opinion, retention of employees plays an important role in managing relationship with customers. Organizations which have a very high employee turnover rate will typically have a very low customer retention rate.
In other words, the high rate of employee turnover adversely affects customer loyalty and trust in the organization and its products.
WHY BETTER EMPLOYEE RETENTION LEADS TO HAPPIER AND MORE LOYAL CUSTOMERS
The reason for this is that like other relationships, the relationship with customers also depends upon understanding their behavior and taste. To understand customers behavior and taste takes times and a lot of effort from the side of the employees.
If the employees keep on changing, the relationship with the customers is influenced by this and also the trust of customers in the organization will decrease. (...) Read more? Sign up for free
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Jaap de Jonge Editor, Netherlands
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Building and Managing Relationship by Employees
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Dr. Sapna Dadwal Professor, India
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Jaap de Jonge Editor, Netherlands
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Is a Very Deep Understanding of Customer Needs Possible Without Employees?
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Dr. Sapna Dadwal Professor, India
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Importance of Employee Retention in Modern Environment
In my opinion importance of employee retention ha (...)
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