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Relationship Between Employee Retention and Customer Relationship Management
Dr. Sapna Dadwal, Professor, India, Member
In my opinion, retention of employees plays an important role in managing relationship with customers. Organizations which have a very high employee turnover rate will typically have a very low customer retention rate.
In other words, the high rate of employee turnover adversely affects customer loyalty and trust in the organization and its products.
WHY BETTER EMPLOYEE RETENTION LEADS TO HAPPIER AND MORE LOYAL CUSTOMERS
The reason for this is that like other relationships, ... Read more? Sign up for free
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