Relationship Between Employee Retention and Customer Relationship Management

Relationship Between Employee Retention and Customer Relationship Management

🔥NEW In my opinion, retention of employees plays an important role in managing relationship with customers. Organizations which have a very high employee turnover rate will typically have a very low customer retention rate.
In other words, the high rate of employee turnover adversely affects customer loyalty and trust in the organization and its products.

WHY BETTER EMPLOYEE RETENTION LEADS TO HAPPIER AND MORE LOYAL CUSTOMERS
The reason for this is that like other relationships, the relationship with customers also depends upon understanding their behavior and taste. To understand customers behavior and taste takes times and a lot of effort from the side of the employees.
If the employees keep on changing, the relationship with the customers is influenced by this and also the trust of customers in the organization will decrease.

		Jaap de Jonge Editor, Netherlands
	Building and Managing Relationship by Employees Indeed in B2B environments, as well as traditional B2C environments (for example a simple grocery shop), the customer an...

		Dr. Sapna Dadwal Professor, India
	Importance of Employee Retention in Internet B2C Environment The relationship between CRM and employee retention on the web is not of the same level as it is in B2B or traditional B...

		Jaap de Jonge Editor, Netherlands
	Is a Very Deep Understanding of Customer Needs Possible Without Employees? I agree with you that a very deep understanding about what customers need or want will always remain crucial in any envi...

		Dr. Sapna Dadwal Professor, India
	Importance of Employee Retention in Modern Environment In my opinion importance of employee retention has increased in modern environment. Modern customers use social media n...