Relationship Between Employee Retention and Customer Relationship Management

Customer Relationship Management
Knowledge Center

Customer Relationship Management > Forum

New Topic

Dr. Sapna Dadwal
Professor, India
🔥NEW In my opinion, retention of employees plays an important role in managing relationship with customers. Organizations which have a very high employee turnover rate will typically have a very low customer retention rate. In other words, the high rate of employee turnover adversely affects customer loyalty and trust in the organization and its products. WHY BETTER EMPLOYEE RETENTION LEADS TO HAPPIER AND MORE LOYAL CUSTOMERS The reason for this is that like other relationships, the relationship with customers also depends upon understanding their behavior and taste. To understand customers behavior and taste takes times and a lot of effort from the side of the employees. If the employees keep on changing, the relationship with the customers is influenced by this and also the trust of customers in the organization will decrease. (...) Read more? Sign up for free

  Jaap de Jonge
Editor, Netherlands

Building and Managing Relationship by Employees

Indeed in B2B environments, as well as traditional (...)

  Dr. Sapna Dadwal
Professor, India

Importance of Employee Retention in Internet B2C Environment

The relationship between CRM and employee retentio (...)

  Jaap de Jonge
Editor, Netherlands

Is a Very Deep Understanding of Customer Needs Possible Without Employees?

I agree with you that a very deep understanding ab (...)

  Dr. Sapna Dadwal
Professor, India

Importance of Employee Retention in Modern Environment

In my opinion importance of employee retention ha (...)


More on Customer Relationship Management
Relationship Between Employee Retention and Customer Relationship Management
Rethinking Call Centers
CRM in University Set Up
CRM in a Non-profit Context
The CRM-paradox by Nguyen
CRM in a Monopoly Situation
CRM in Military Organizations?
Healthcare CRM Models?
6 Markets Model (Payne, 1995)
CRM Practices in FMCG Sector
Managing Customer Complaints
Relationship with Company or with Employees?
Stages of Customer Service Transformation
Start CRM with Fixing Fragmented Customer Service Processes
Advanced Customer-Oriented Strategy: Customer Advocacy
An Extreme CRM Case: Front Office
Increasing Student Retention using Higher Education CRM
Six Relationship Management Interaction Processes (Geersbro and Ritter) for International Relations
Customer Relationship Management Metaphor
More CRM Strengths / Benefits
Tool to assess CRM maturity?
Customer Relationship Management History
CRM in Government
Best Practices
Framework for Monitoring Customer Service
CRM: What Forms a Strong Customer Relationship?
What is the Impact of CRM on Organizational Performance?
Theories of Customer Relationship Management (CRM)
Why Customer Relationship Management? What Makes CRM Viable?
Customer Intimacy > WHY?
Social Customer Relationship Management | Social CRM
Business Relations in Corporate America
Customer Relationship Management as a Strategic Development Philosophy
Special Interest Group

Are you interested in Customer Relationship Management? Sign up for free

Notify your students

Copy this into your study materials:

and add a hyperlink to:

Link to this discussion

Copy this HTML code to your web site:

Customer Relationship Management
Knowledge Center


About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2021 12manage - The Executive Fast Track. V15.7 - Last updated: 17-1-2021. All names of their owners.