Rethinking Call Centers

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Customer Relationship Management > Best Practices > Rethinking Call Centers

Rethinking Call Centers
Jaap de Jonge, Management Consultant, Netherlands
TRADITIONAL CUSTOMER SERVICE
Experiences of callers with help desks and customer service representatives are typically not positive. At the same time, customer service jobs are typically not viewed as very attractive.
The main reason for that is that call centers are typically organized like a manufacturing factory, with many people in large rooms... Read more? Sign up for free
 

 
From Call Center to Contact Center
Dwarica, Student (University), Trinidad and Tobago, Member
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Rethinking Call Centers
Graham Williams, Management Consultant, South Africa, Premium Member
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Rethinking Call Centers
Kenneth Salazar Saenz, Entrepreneur, Costa Rica, Member
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Call Centres Working from Home
Maurice Hogarth, Consultant, United Kingdom, Premium Member
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