|
Rethinking Call Centers
Jaap de Jonge, Management Consultant, Netherlands
TRADITIONAL CUSTOMER SERVICE
Experiences of callers with help desks and customer service representatives are typically not positive. At the same time, customer service jobs are typically not viewed as very attractive.
 The main reason for that is that call centers are typically organized like a manufacturing factory, with many people in large rooms... Read more? Sign up for free
|
|
|
12manage is the global knowledge sharing platform about management for managers, consultants, teachers, academics and students. Accelerate your professional development from now on with 12manage...
Sign up for free
|
|
