3 Stages of Customer Service Transformation


 
Customer Relationship Management CRM > Forum

3 Stages of Customer Service Transformation
Jesus Cedeno, Business School Marketer, Puerto Rico, Member
Today, marketing and customer relations are very important in business. Some new concepts are born. You can distinguish 3 steps or stages in changing customer service:
Step 1. Customer Service
Step 2. Customer Experience
Step 3. Corporate Community....Sign up
 

   

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