Stages of Customer Service Transformation

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Customer Relationship Management > Forum > Stages of Customer Service Transformation

Stages of Customer Service Transformation
Jesus Cedeno, Business School Marketer, Puerto Rico, Member

Marketing and managing customer relations are very important in business. Many new concepts and ideas are constantly being published. But we can broadly distinguish several stages in the transformation of customer services:
  1. Traditional Customer Service
  2. Customer Services Management
  3. Customer Relationship Management
  4. Customer Experience Management
  5. Customer Communities
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