Stages of Customer Service Transformation

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Customer Relationship Management > Forum

Jesus Cedeno, Business School Marketer, Puerto Rico
Stages of Customer Service Transformation
Marketing and managing customer relations are very important in business. Many new concepts and ideas are constantly being published. But we can broadly distinguish several stages in the transformation of customer services:
  1. Traditional Customer Service
  2. Customer Services Management
  3. Customer Relationship Management
  4. Customer Experience Management
  5. Customer Communities
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More on Customer Relationship Management
Summary
Forum
🔥Relationship Between Employee Retention and Customer Relationship Management
Rethinking Call Centers
Stages of Customer Service Transformation
Best Practices
🥇Framework for Monitoring Customer Service
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CRM in Military Organizations?
Customer Relationship Management as a Strategic Development Philosophy
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6 Markets Model (Payne, 1995)
CRM Practices in FMCG Sector
Managing Customer Complaints
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Start CRM with Fixing Fragmented Customer Service Processes
Advanced Customer-Oriented Strategy: Customer Advocacy
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Customer Relationship Management History
CRM in Government
Special Interest Group Leader

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