Stages of Customer Service Transformation

Customer Relationship Management
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Jesus Cedeno
Business School Marketer, Puerto Rico

Stages of Customer Service Transformation

Marketing and managing customer relations are very important in business. Many new concepts and ideas are constantly being published.
But we can broadly distinguish several stages in the transformation of customer services:
  1. Traditional Customer Service
  2. Customer Services Management
  3. Customer Relationship Management
  4. Customer Experience Management
  5. Customer Communities

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