Increasing Student Retention using Higher Education CRM

Customer Relationship Management
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Customer Relationship Management > Best Practices

Kristopher Krost, Manager, United States
The student attrition problem has become a major concern for both public and private universities. According to the National Center for Education Statistics (NCES), about 59% of the first-time and full-time students seeking admission in four-year courses finished in 6 years. The graduation rate of females was 61%, only marginally higher than the 56% for males. Raising graduation rates has become a critical issue to be address to insure both student and institutional success. Many institutions are referring to student data that include: attendance, grade, assignment completion, class participation etc. To help staffs comprehend the pitfalls and intervene early using technology like early warning alert system that is available in many higher education CRM systems. Many colleges and institutions are experiencing the significance of utilizing technology to improve student experience rather than just managing it to address the gaps. Campus staffs are depending heavily on comprehensive (...) Read more? Sign up for free

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  Binyam Zewde Alemayehu, Lecturer, Ethiopia
 

Good New Insight on Higher Education CRM

Great article, great strategy. We also suffering f (...)

 
More on Customer Relationship Management
Summary
Forum
🔥Relationship Between Employee Retention and Customer Relationship Management
Rethinking Call Centers
Stages of Customer Service Transformation
Best Practices
🥇Framework for Monitoring Customer Service
🥈CRM: What Forms a Strong Customer Relationship?
🥉What is the Impact of CRM on Organizational Performance?
Theories of Customer Relationship Management (CRM)
Why Customer Relationship Management? What Makes CRM Viable?
CRM in University Set Up
Customer Intimacy > WHY?
Social Customer Relationship Management | Social CRM
CRM in a Non-profit Context
Business Relations in Corporate America
The CRM-paradox by Nguyen
CRM in a Monopoly Situation
CRM in Military Organizations?
Customer Relationship Management as a Strategic Development Philosophy
Healthcare CRM Models?
6 Markets Model (Payne, 1995)
CRM Practices in FMCG Sector
Managing Customer Complaints
Relationship with Company or with Employees?
Start CRM with Fixing Fragmented Customer Service Processes
Advanced Customer-Oriented Strategy: Customer Advocacy
An Extreme CRM Case: Front Office
Increasing Student Retention using Higher Education CRM
Six Relationship Management Interaction Processes (Geersbro and Ritter) for International Relations
Customer Relationship Management Metaphor
More CRM Strengths / Benefits
Tool to assess CRM maturity?
Customer Relationship Management History
CRM in Government
Special Interest Group Leader

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