Fragmented Customer Service Processes

12manage is hiring Management/MBA Students!
Back to
Customer Relationship Management CRM
Knowledge Center
       
All about Customer Relationship Management CRM
Learn from colleagues and experts

Join now. Completely free. 

Log in
X
Why register?

Welcome to the world's #1 website about management. 
Discover 1000s of knowledge centers. 
Learn from colleagues and experts. 
Share best practices with 1,000,000 members. 
Accelerate your management career. 
Completely free. 

Log in

                  Customer Relationship Management CRM > Forum
                  
              Log in
            
              Fragmented Customer Service Processes
Majid Khodabakhshi, Member
                
                I think advancing customer service for most firms starts with unifying fragmented customer service processes. Only then can you move forward to more advanced CRM approaches.
            
React to this discussion topic

								Do you wish to study further? You can learn more from the summary, forum, discussions, lessons, courses, training, instructions, expert tips, best practices and education sources. Register. 
							
	            Back to
Customer Relationship Management CRM
Knowledge Center

	                              Special Interest Group Leader
	                            
	                            You here

	                            More on Customer Relationship Management CRM
	                          
	                                Summary
	                                ForumWhy Customer Relationship Management? What Makes CRM Viable?
Theories of Customer Relationship Management (CRM)
CRM in University Set Up
Customer Intimacy > WHY?
Social Customer Relationship Management | Social CRM
CRM in a Non-profit Context
Business Relations in Corporate America
The CRM-paradox by Nguyen
Healthcare CRM Models?
Managing Customer Complaints
Relationship with Company or with Employees?
Customer Relationship Management as a Strategic Development Philosophy
6 Markets Model (Payne, 1995)
Increasing Student Retention using Higher Education CRM
Advanced Customer-Oriented Strategy: Customer Advocacy
Six Relationship Management Interaction Processes (Geersbro and Ritter) for International Relations
CRM Practices in FMCG Sector
3 Stages of Customer Service Transformation
Tool to assess CRM maturity?
CRM in Military Organizations?
Customer Relationship Management Metaphor
Monopolistic Customer Relationship Management
More CRM Strengths / Benefits
Customer Relationship Management History
Fragmented Customer Service Processes
CRM & cultural theories
Future of Customer Relationship Management
CRM Case: Front Office
CRM and E-Government
Role of CRM in Rural & Urban Consumers in India
Best Practices
Expert Tips
Resources