Fragmented Customer Service Processes

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				              Fragmented Customer Service Processes
Majid Khodabakhshi, Management Consultant, Iran, Member
				                
				                I think advancing customer service for most firms starts with unifying fragmented customer service processes. Only then can you move forward to more advanced CRM approaches....
				            
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	                            Customer Relationship Management CRM
	                          
	                                Summary
	                                ForumRethinking Call Centers
6 Markets Model (Payne, 1995)
CRM Practices in FMCG Sector
Customer Relationship Management as a Strategic Development Philosophy
Managing Customer Complaints
Relationship with Company or with Employees?
Advanced Customer-Oriented Strategy: Customer Advocacy
Increasing Student Retention using Higher Education CRM
Six Relationship Management Interaction Processes (Geersbro and Ritter) for International Relations
3 Stages of Customer Service Transformation
CRM in Military Organizations?
Customer Relationship Management Metaphor
Monopolistic Customer Relationship Management
More CRM Strengths / Benefits
Tool to assess CRM maturity?
CRM & cultural theories
Customer Relationship Management History
Fragmented Customer Service Processes
CRM and E-Government
CRM Case: Front Office
Future of Customer Relationship Management
Role of CRM in Rural & Urban Consumers in India

											              Best Practices
											            
	                          	CRM: What Forms a Strong Customer Relationship?
Framework for Monitoring Customer Service
What is the Impact of CRM on Organizational Performance?
Theories of Customer Relationship Management (CRM)
Why Customer Relationship Management? What Makes CRM Viable?
CRM in University Set Up
Customer Intimacy > WHY?
Social Customer Relationship Management | Social CRM
CRM in a Non-profit Context
Business Relations in Corporate America
The CRM-paradox by Nguyen
Healthcare CRM Models?
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