Start CRM with Fixing Fragmented Customer Service Processes

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Customer Relationship Management > Best Practices > Start CRM with Fixing Fragmented Customer Service Processes

Start CRM with Fixing Fragmented Customer Service Processes
Majid Khodabakhshi, Management Consultant, Iran, Member
I think advancing customer service for most firms starts with unifying fragmented customer service processes. Only then can you move forward to more advanced CRM approaches. (...) Read more? Sign up for free

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  The Cause of Fragmented Customer Service Processes
Jaap de Jonge, Editor, Netherlands
  What causes businesses and their customer service to become fragmented?
Business fragmentation happens when processes arenít managed as an integrated system. Workflows don't exist or are a complex series of handoffs between functions, jobs and information systems. Each handoff represents an opportunity for errors, delay and added cost. Devoid of an integrated process management framework, the business value for clients and the firm deteriorates. The possible speed of making improvements is low.
Processes in a fragmented organization are like a convoluted system of poorly-joined plumbing, with pipes that leak time, money and customer value. Business transactions are disintegrated and re-integrated numerous times on their way to the clients.

   
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Customer Relationship Management
Summary
Forum
🔥Relationship Between Employee Retention and Customer Relationship Management
Rethinking Call Centers
Stages of Customer Service Transformation
Best Practices
🥇Framework for Monitoring Customer Service
🥈CRM: What Forms a Strong Customer Relationship?
🥉What is the Impact of CRM on Organizational Performance?
Theories of Customer Relationship Management (CRM)
Why Customer Relationship Management? What Makes CRM Viable?
CRM in University Set Up
Customer Intimacy > WHY?
Social Customer Relationship Management | Social CRM
CRM in a Non-profit Context
Business Relations in Corporate America
The CRM-paradox by Nguyen
CRM in a Monopoly Situation
CRM in Military Organizations?
Healthcare CRM Models?
6 Markets Model (Payne, 1995)
CRM Practices in FMCG Sector
Customer Relationship Management as a Strategic Development Philosophy
Managing Customer Complaints
Relationship with Company or with Employees?
Start CRM with Fixing Fragmented Customer Service Processes
Advanced Customer-Oriented Strategy: Customer Advocacy
An Extreme CRM Case: Front Office
Increasing Student Retention using Higher Education CRM
Six Relationship Management Interaction Processes (Geersbro and Ritter) for International Relations
Customer Relationship Management Metaphor
More CRM Strengths / Benefits
Tool to assess CRM maturity?
Customer Relationship Management History
CRM in Government


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