An Extreme CRM Case: Front Office

• A-Z
• FAQ
• Start Page
• Wisdom
• Zoom
• More

  App Reviews
• 
• Log in

• Change & Organization
• Communication & Skills
• Decision-making & Valuation
• Ethics & Responsibility
• Finance & Investing
• HRM
• Knowledge & Intangibles
• Leadership
• Marketing & Sales
• Program & Project
• Strategy & Innovation
• Supply Chain & Quality

Customer Relationship Management Knowledge Center

Forum 3 luisa Student (Other) An Extreme CRM Case: Front Office A hotel guest makes a complaint at the front desk, stating: "Those enormous trees woke me up last night. I got no sleep. You owe me a complimentary room upgrade for this problem for the rest of my stay." How would a front desk react to this? X Welcome to the Customer Relationship Management forum. The topic being discussed here is: "An Extreme CRM Case: Front Office". Sign up now to gain access. It's free.   Comments Rating   2 Chad Gerondale Manager, United States   Unhappy Guest at Hotel Complaining About a Tree Depends on if I had an upgraded room to meet his request. If I do, and it is not scheduled, I give it to him, apologize, ask for specifics about the tree, and then have grounds maintenance cut it down. We then invite the guest to a hot dog and marshmallow roast (using wood from the just cut tree) and have the complaining guest known as the guest of honor for allowing the situation to unfold. If a campfire is not allowed, we still prune, etc. And then follow up with the guest, thanking him for bringing it to our attention, and offer an upgradeable room the next time he or she stays with the organization again.   Leave a comment Share your knowledge or experience

More on Customer Relationship Management: Summary Discussion Topics 🔥 Relationship Between Employee Retention and Customer Relationship Management Framework for Monitoring Customer Service CRM: What Forms a Strong Customer Relationship? What is the Impact of CRM on Organizational Performance? Theories of Customer Relationship Management (CRM) Rethinking Call Centers Why Customer Relationship Management? What Makes CRM Viable? CRM in University Set Up Customer Intimacy > WHY? Social Customer Relationship Management | Social CRM CRM in a Non-profit Context Business Relations in Corporate America The CRM-paradox by Nguyen CRM in a Monopoly Situation CRM in Military Organizations? Customer Relationship Management as a Strategic Development Philosophy Healthcare CRM Models? 6 Markets Model (Payne, 1995) CRM Practices in FMCG Sector Managing Customer Complaints Relationship with Company or with Employees? Stages of Customer Service Transformation Start CRM with Fixing Fragmented Customer Service Processes Advanced Customer-Oriented Strategy: Customer Advocacy 👀 An Extreme CRM Case: Front Office Increasing Student Retention using Higher Education CRM Six Relationship Management Interaction Processes (Geersbro and Ritter) for International Relations Customer Relationship Management Metaphor More CRM Strengths / Benefits Customer Relationship Management History CRM in Government Tool to assess CRM maturity? Special Interest Group Do you know a lot about Customer Relationship Management? Become our SIG Leader

Customer Relationship Management Knowledge Center

About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
© 2023 12manage - The Executive Fast Track. V16.0 - Last updated: 1-2-2023. All names ™ of their owners.