An Extreme CRM Case: Front Office
 
Customer Relationship Management CRM > Forum > An Extreme CRM Case: Front Office

An Extreme CRM Case: Front Office
luisa, Student (Other), Member
A hotel guest makes a complaint at the front desk, stating: "Those enormous trees woke me up last night. I got no sleep. You owe me a complimentary room upgrade for this problem for the rest of my stay."
How would a front desk react to this?...Sign up 		 

 
Unhappy Guest at Hotel Complaining About a Tree
Chad Gerondale, Manager, United States, Member
Depends on if I had an upgraded room to meet his request.
If I do, and it is not scheduled, I give it to him, apologize, ask for specifics about ...Sign up
 

     
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