CRM Case: Front Office


 
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CRM Case: Front Office
luisa, Member
A hotel guest makes a complaint at the front desk, stating "Those enormous trees woke me up last night. I got no sleep.You owe me a complimentary room upgrade for this problem for the rest of my stay."
How would a front desk react to this?...
 

 
Unhappy Guest at Hotel Complaining About a Tree
Chad Gerondale, Member
Depends on if I had an upgraded room to meet his r...
 

 











 

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