CRM: What Forms a Strong Customer Relationship?

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Customer Relationship Management > Best Practices > CRM: What Forms a Strong Customer Relationship?

CRM: What Forms a Strong Customer Relationship?
Anneke Zwart, Student (University), Netherlands, Moderator
Of course a vital relationship between customer and company is critical for CRM to be efficient. But what forms a strong relationship? The answer on this question is not always clear. Nguyen and Mutum mention four essential factors important in pertaining a strong customer relationship:
1.Trust and commitment: Trust means feeling secure by believing in positive and beneficial intentions of parties involved. Therefore, trust is positively... Read more? Sign up for free
 

 
One more Factor to Create A Strong Customer Relationship
Mohammed Rahim Ullah, Financial Consultant, Bangladesh, Member
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Factors for a Strong Customer Relationship
Richard Ahumibe, Management Consultant, United Kingdom, Member
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When will Customer Relationship be Strong? If there are Mutual Benefits and 2-way Communication
Orane Farquharson, Project Manager, Canada, Member
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How to Form a Strong Customer Relationship: Voice of Customer and HR
Praneet Varma, Manager, Indonesia, Member
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Building a Strong Customer Relationship: The Role of Consistency
Marcel Wiedenbrugge, Consultant, Netherlands, Member
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Balancing Internal and External Customers
Mohamad Nasir Mahmood, Director, Malaysia, Member
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CRM: what Forms a Strong Customer Relationship?
PK Lim CMC, PMC, Management Consultant, Singapore, Member
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How to Build a Strong Relationship: Communication to Customers
Musyoki Muli, Director, Kenya, Member
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Creating Strong Customer Relations by Scheduling Appointments
remo ram mero, Financial Consultant, Saudi Arabia, Member
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What Forms a Strong Customer Relationship: Deliver what your Customers Value
Stephan Weber, Business Consultant, United Kingdom, Member
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Providing Status to the Customer
P. ter Horst, Strategy Consultant, Chile, Member
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The Role of Status in Forming a Strong Customer Relationship
Jaap de Jonge, Innovation Consultant, Netherlands
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What Forms a Strong Customer Relationship is Different in B2B and B2C
Marcel Wiedenbrugge, Consultant, Netherlands, Member
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Achieving a Strong Customer Realationship also Requires Sharing the Mind of the Customer
Dr. Sapna Dadwal, Professor, India, Member
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Associations and Experience are Two Main Themes of CRM as a strategy
Mary Grace Mabunga, Student (MBA), United Kingdom, Member
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