Framework for Monitoring Customer Service

Customer Relationship Management CRM > Best Practices > Framework for Monitoring Customer Service

Framework for Monitoring Customer Service
Babayev, Student (Other), Azerbaijan, Member
Dear all, please let me know what is an approproate framework for monitoring customer service.
Thank you in advance for your help. Miragha....Sign up

Customer Service Monitoring Methods
Omphemetse K. Sebego, Manager, Botswana, Member
Different initiatives such as dipsticks, mystery shoppers and customer satisfaction surveys (Sign up

Mystery Shopper and Customer Complaints
Westrik, Student (University), Netherlands, Member
I don't know about any framework for monitoring CS, but during my internship CS is measured by means of mystery shoppers, just as Omphemetse mentioned...Sign up

Tools to Monitor Customer Services
cernay maria, etudiante, Algeria, Member
In my opinion we can use one or more tools to monitor customer services. The choice depends on the resources that are available and the type of servic...Sign up

Methods of Monitoring Customer Service
Dr. Sapna Dadwal, Professor, India, Member
In my opinion in addition to the above written methods CS can also be monitored in the following ways:
1. By evaluating the process of deliver...Sign up

CS Monitoring Methods: Zero Complaints
Ahmed Khator, Manager, Kenya, Member
If your company can concentrate on provision of quality goods/services you are automatically monitoring CS. So monitor your internal to sustain your e...Sign up

Generic Process for Monitoring CS
Praneet Varma, Manager, Indonesia, Member
Here is a draft CS monitoring process. The steps can be adapted to your specific situation
1. Conduct an initial - open - questionnaire survey. M...Sign up

Monitoring CS by Call Back to the Customer
Mary Grace Mabunga, Student (MBA), United Kingdom, Member
@Westrik: Besides using mystery shopper I believe giving a call back to the customer is also one way to effec...Sign up

Re: Call Back to the Customer
Westrik, Student (University), Netherlands, Member
@Mary Grace Mabunga: I totally agree with your addition.
However, there is an important implication when you're...Sign up

Regarding Call Back
Mary Grace Mabunga, Student (MBA), United Kingdom, Member
@Westrik: In my 14 years of dealing with clients, I have never even once received a complaint as to calling them and...Sign up

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Customer Relationship Management CRM
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