Framework for Monitoring Customer Service

Customer Relationship Management
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Customer Relationship Management > Best Practices

Babayev, Student (Other), Azerbaijan
Dear all, please let me know what is an approproate framework for monitoring customer service. Thank you in advance for your help. Miragha. (...) Read more? Sign up for free

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  Omphemetse K. Sebego
 

Customer Service Monitoring Methods

Different initiatives such as dipsticks, mystery shoppers and customer satisfaction surveys (SERVQUAL) could be employed to monitor CS delivery.

  Westrik, Student (University), Netherlands
 

Mystery Shopper and Customer Complaints

I don't know about any framework for monitoring CS, but during my internship CS is measured by means of mystery shoppers, just as Omphemetse mentioned.
I think customer complaints have to be taken into account as well, though only a small percentage with complaints will actually complain to the company directly.
I'm curious too if there are other frameworks available!

  cernay maria, etudiante, Algeria
 

Tools to Monitor Customer Services

In my opinion we can use one or more tools to moni (...)

  Dr. Sapna Dadwal, Professor, India
 

Methods of Monitoring Customer Service

In my opinion in addition to the above written met (...)

  Ahmed Khator, Manager, Kenya
 

CS Monitoring Methods: Zero Complaints

If your company can concentrate on provision of qu (...)

  Praneet Varma, Manager, Indonesia
 

Generic Process for Monitoring CS

Here is a draft CS monitoring process. The steps c (...)

  Mary Grace Mabunga, Student (MBA), United Kingdom
 

Monitoring CS by Call Back to the Customer

@: Besides using mystery shopper I believe giving (...)

  Westrik, Student (University), Netherlands
 

Re: Call Back to the Customer

@: I totally agree with your addition. However, t (...)

  Mary Grace Mabunga, Student (MBA), United Kingdom
 

Regarding Call Back

@: In my 14 years of dealing with clients, I have (...)

 
More on Customer Relationship Management
Summary
Forum
🔥Relationship Between Employee Retention and Customer Relationship Management
Rethinking Call Centers
Stages of Customer Service Transformation
Best Practices
Framework for Monitoring Customer Service
🥈CRM: What Forms a Strong Customer Relationship?
🥉What is the Impact of CRM on Organizational Performance?
Theories of Customer Relationship Management (CRM)
Why Customer Relationship Management? What Makes CRM Viable?
CRM in University Set Up
Customer Intimacy > WHY?
Social Customer Relationship Management | Social CRM
CRM in a Non-profit Context
Business Relations in Corporate America
The CRM-paradox by Nguyen
CRM in a Monopoly Situation
CRM in Military Organizations?
Customer Relationship Management as a Strategic Development Philosophy
Healthcare CRM Models?
6 Markets Model (Payne, 1995)
CRM Practices in FMCG Sector
Managing Customer Complaints
Relationship with Company or with Employees?
Start CRM with Fixing Fragmented Customer Service Processes
Advanced Customer-Oriented Strategy: Customer Advocacy
An Extreme CRM Case: Front Office
Increasing Student Retention using Higher Education CRM
Six Relationship Management Interaction Processes (Geersbro and Ritter) for International Relations
Customer Relationship Management Metaphor
More CRM Strengths / Benefits
Tool to assess CRM maturity?
Customer Relationship Management History
CRM in Government
Special Interest Group Leader

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Customer Relationship Management
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