Framework for Monitoring Customer Service

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Customer Relationship Management > Best Practices > Framework for Monitoring Customer Service

Framework for Monitoring Customer Service
Babayev, Student (Other), Azerbaijan, Member
Dear all, please let me know what is an approproate framework for monitoring customer service.
Thank you in advance for your help. Miragha.
 

 
Customer Service Monitoring Methods
Omphemetse K. Sebego, Manager, Botswana, Member
Different initiatives such as dipsticks, mystery shoppers and customer satisfaction surveys (SERVQUAL) could be employed to monitor CS delivery.
 

 
Mystery Shopper and Customer Complaints
Westrik, Student (University), Netherlands, Member
I don't know about any framework for monitoring CS, but during my internship CS is measured by means of mystery shoppers, just as Omphemetse mentioned.
I think customer complaints have to be taken into account as well, though only a small percentage with complaints will actually complain to the company directly.
I'm curious too if there are other frameworks available!
 

 
Tools to Monitor Customer Services
cernay maria, etudiante, Algeria, Member
 

 
Methods of Monitoring Customer Service
Dr. Sapna Dadwal, Professor, India, Member
 

 
CS Monitoring Methods: Zero Complaints
Ahmed Khator, Manager, Kenya, Member
 

 
Generic Process for Monitoring CS
Praneet Varma, Manager, Indonesia, Member
 

 
Monitoring CS by Call Back to the Customer
Mary Grace Mabunga, Student (MBA), United Kingdom, Member
 

 
Re: Call Back to the Customer
Westrik, Student (University), Netherlands, Member
 

 
Regarding Call Back
Mary Grace Mabunga, Student (MBA), United Kingdom, Member
 

     

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