Framework for Monitoring Customer Service

Customer Service Monitoring Methods
Omphemetse K. Sebego, Manager, Botswana, Member
Different initiatives such as dipsticks, mystery shoppers and customer satisfaction surveys (

Mystery Shopper and Customer Complaints
Westrik, Student (University), Netherlands, Member
I don't know about any framework for monitoring CS, but during my internship CS is measured by means of mystery shoppers, just as Omphemetse mentioned...

Tools to Monitor Customer Services
cernay maria, etudiante, Algeria, Member
In my opinion we can use one or more tools to monitor customer services. The choice depends on the resources that are available and the type of servic...

Methods of Monitoring Customer Service
Sapna, Professor, India, Member
In my opinion in addition to the above written methods CS can also be monitored in the following ways:
1. By evaluating the process of deliver...

CS Monitoring Methods: Zero Complaints
Ahmed Khator, Manager, Kenya, Member
If your company can concentrate on provision of quality goods/services you are automatically monitoring CS. So monitor your internal to sustain your e...

Generic Process for Monitoring CS
Praneet Varma, Manager, Indonesia, Member
Here is a draft CS monitoring process. The steps can be adapted to your specific situation
1. Conduct an initial - open - questionnaire survey. M...

Monitoring CS by Call Back to the Customer
Mary Grace Mabunga, Student (MBA), United Kingdom, Member
@Westrik: Besides using mystery shopper I believe giving a call back to the customer is also one way to effec...

Re: Call Back to the Customer
Westrik, Student (University), Netherlands, Member
@Mary Grace Mabunga: I totally agree with your addition.
However, there is an important implication when you're...

Regarding Call Back
Mary Grace Mabunga, Student (MBA), United Kingdom, Member
@Westrik: In my 14 years of dealing with clients, I have never even once received a complaint as to calling them and...