Framework for Monitoring Customer Service

Customer Relationship Management
Knowledge Center

 

Next Topic

Customer Relationship Management > Best Practices > Framework for Monitoring Customer Service

Framework for Monitoring Customer Service
Babayev, Student (Other), Azerbaijan, Member
Dear all, please let me know what is an approproate framework for monitoring customer service. Thank you in advance for your help. Miragha. (...) Read more? Sign up for free

Please register now to read all responses and to join this discussion yourself. It's easy and 100% free.

Sign up for free     Log in


  Customer Service Monitoring Methods
Omphemetse K. Sebego, Manager, Botswana, Member
  Different initiatives such as dipsticks, mystery shoppers and customer satisfaction surveys (SERVQUAL) could be employed to monitor CS delivery.

  Mystery Shopper and Customer Complaints
Westrik, Student (University), Netherlands, Member
  I don't know about any framework for monitoring CS, but during my internship CS is measured by means of mystery shoppers, just as Omphemetse mentioned.
I think customer complaints have to be taken into account as well, though only a small percentage with complaints will actually complain to the company directly.
I'm curious too if there are other frameworks available!

  Tools to Monitor Customer Services
cernay maria, etudiante, Algeria, Member
  (...)

  Methods of Monitoring Customer Service
Dr. Sapna Dadwal, Professor, India, Member
  (...)

  CS Monitoring Methods: Zero Complaints
Ahmed Khator, Manager, Kenya, Member
  (...)

  Generic Process for Monitoring CS
Praneet Varma, Manager, Indonesia, Member
  (...)

  Monitoring CS by Call Back to the Customer
Mary Grace Mabunga, Student (MBA), United Kingdom, Member
  (...)

  Re: Call Back to the Customer
Westrik, Student (University), Netherlands, Member
  (...)

  Regarding Call Back
Mary Grace Mabunga, Student (MBA), United Kingdom, Member
  (...)

   
Special Interest Group Leader

Are you an expert in this field? Sign up for free


Customer Relationship Management
Summary
Forum
🔥Relationship Between Employee Retention and Customer Relationship Management
Rethinking Call Centers
Healthcare CRM Models?
Stages of Customer Service Transformation
Best Practices
Framework for Monitoring Customer Service
🥈CRM: What Forms a Strong Customer Relationship?
🥉What is the Impact of CRM on Organizational Performance?
Theories of Customer Relationship Management (CRM)
Why Customer Relationship Management? What Makes CRM Viable?
CRM in University Set Up
Customer Intimacy > WHY?
Social Customer Relationship Management | Social CRM
CRM in a Non-profit Context
Business Relations in Corporate America
The CRM-paradox by Nguyen
CRM in a Monopoly Situation
CRM in Military Organizations?
6 Markets Model (Payne, 1995)
CRM Practices in FMCG Sector
Customer Relationship Management as a Strategic Development Philosophy
Managing Customer Complaints
Relationship with Company or with Employees?
Start CRM with Fixing Fragmented Customer Service Processes
Advanced Customer-Oriented Strategy: Customer Advocacy
An Extreme CRM Case: Front Office
Increasing Student Retention using Higher Education CRM
Six Relationship Management Interaction Processes (Geersbro and Ritter) for International Relations
Customer Relationship Management Metaphor
More CRM Strengths / Benefits
Tool to assess CRM maturity?
Customer Relationship Management History
CRM in Government


Customer Relationship Management
Knowledge Center

 

Next Topic



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2020 12manage - The Executive Fast Track. V15.5 - Last updated: 12-7-2020. All names of their owners.