Framework for Monitoring Customer Service

      
			              Best Practices
			            
							              24

		            		Babayev
Student (Other), Azerbaijan
			            
Framework for Monitoring Customer Service

	          		Dear all, please let me know what is an approproate framework for monitoring customer service.

Thank you in advance for your help. Miragha.
				      
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										              4

						            	Omphemetse K. Sebego, Botswana
												
				                Customer Service Monitoring Methods

													Different initiatives such as dipsticks, mystery shoppers and customer satisfaction surveys (SERVQUAL) could be employed to monitor CS delivery.
				                
										              2

						            	Westrik, Netherlands
												
				                Mystery Shopper and Customer Complaints

													I don't know about any framework for monitoring CS, but during my internship CS is measured by means of mystery shoppers, just as Omphemetse mentioned.

I think customer complaints have to be taken into account as well, though only a small percentage with complaints will actually complain to the company directly.

I'm curious too if there are other frameworks available!
				                
										              2

						            	cernay maria
etudiante, Algeria
												
				                Tools to Monitor Customer Services

													In my opinion we can use one or more tools to monitor customer services. The choice depends on the r... Sign up
				              
										              3

						            	 Dr. Sapna Dadwal
Professor, India
												
				                Methods of Monitoring Customer Service

													In my opinion in addition to the above written methods CS can also be monitored in the following way... Sign up
				              
										              3

						            	Ahmed Khator
Manager, Kenya
												
				                CS Monitoring Methods: Zero Complaints

													If your company can concentrate on provision of quality goods/services you are automatically monitor... Sign up
				              
										              2

						            	Praneet Varma
Manager, Indonesia
												
				                Generic Process for Monitoring CS

													Here is a draft CS monitoring process. The steps can be adapted to your specific situation
1. Condu... Sign up
				              
										              3

						            	Mary  Grace Mabunga
Student (MBA), United Kingdom
												
				                Monitoring CS by Call Back to the Customer

													@Westrik: Besides using mystery shopper I believe giving a call back to the customer is also one way... Sign up
				              
										              1

						            	Westrik, Netherlands
												
				                Re: Call Back to the Customer

													@Mary Grace Mabunga: I totally agree with your addition.
However, there is an important implication... Sign up
				              
										              1

						            	Mary  Grace Mabunga
Student (MBA), United Kingdom
												
				                Regarding Call Back

													@Westrik: In my 14 years of dealing with clients, I have never even once received a complaint as to ... Sign up
				              
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