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Framework for Monitoring Customer Service
Babayev, Student (Other), Azerbaijan, Member
Dear all, please let me know what is an approproate framework for monitoring customer service.
Thank you in advance for your help. Miragha....
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Mystery Shopper and Customer Complaints
Westrik, Student (University), Netherlands, Member I don't know about any framework for monitoring CS, but during my internship CS is measured by means of mystery shoppers, just as Omphemetse mentioned... |
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Tools to Monitor Customer Services
cernay maria, etudiante, Algeria, Member In my opinion we can use one or more tools to monitor customer services. The choice depends on the resources that are available and the type of servic... |
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Methods of Monitoring Customer Service
Sapna, Professor, India, Member In my opinion in addition to the above written methods CS can also be monitored in the following ways:
1. By evaluating the process of deliver... |
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CS Monitoring Methods: Zero Complaints
Ahmed Khator, Manager, Kenya, Member If your company can concentrate on provision of quality goods/services you are automatically monitoring CS. So monitor your internal to sustain your e... |
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Generic Process for Monitoring CS
Praneet Varma, Manager, Indonesia, Member Here is a draft CS monitoring process. The steps can be adapted to your specific situation
1. Conduct an initial - open - questionnaire survey. M... |
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Regarding Call Back
Mary Grace Mabunga, Student (MBA), United Kingdom, Member @ Westrik: In my 14 years of dealing with clients, I have never even once received a complaint as to calling them and... |
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