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Babayev
Student (Other), Azerbaijan
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Dear all, please let me know what is an approproate framework for monitoring customer service.
Thank you in advance for your help. Miragha. (...) Read more? Sign up for free
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Omphemetse K. Sebego
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Customer Service Monitoring Methods
Different initiatives such as dipsticks, mystery shoppers and customer satisfaction surveys (SERVQUAL) could be employed to monitor CS delivery.
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Westrik
Student (University), Netherlands
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Mystery Shopper and Customer Complaints
I don't know about any framework for monitoring CS, but during my internship CS is measured by means of mystery shoppers, just as Omphemetse mentioned.
I think customer complaints have to be taken into account as well, though only a small percentage with complaints will actually complain to the company directly.
I'm curious too if there are other frameworks available!
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cernay maria
etudiante, Algeria
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Tools to Monitor Customer Services
In my opinion we can use one or more tools to moni (...)
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Dr. Sapna Dadwal
Professor, India
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Methods of Monitoring Customer Service
In my opinion in addition to the above written met (...)
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Ahmed Khator
Manager, Kenya
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CS Monitoring Methods: Zero Complaints
If your company can concentrate on provision of qu (...)
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Praneet Varma
Manager, Indonesia
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Generic Process for Monitoring CS
Here is a draft CS monitoring process. The steps c (...)
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Mary Grace Mabunga
Student (MBA), United Kingdom
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Monitoring CS by Call Back to the Customer
@Westrik: Besides using mystery shopper I believe (...)
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Westrik
Student (University), Netherlands
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Re: Call Back to the Customer
@Mary Grace Mabunga: I totally agree with your add (...)
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Mary Grace Mabunga
Student (MBA), United Kingdom
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Regarding Call Back
@Westrik: In my 14 years of dealing with clients, (...)
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