Framework for Monitoring Customer Service

Customer Relationship Management
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Customer Relationship Management > Best Practices

Babayev, Student (Other), Azerbaijan
Dear all, please let me know what is an approproate framework for monitoring customer service. Thank you in advance for your help. Miragha. (...) Read more? Sign up for free

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  Omphemetse K. Sebego

Customer Service Monitoring Methods

Different initiatives such as dipsticks, mystery shoppers and customer satisfaction surveys (SERVQUAL) could be employed to monitor CS delivery.

  Westrik, Student (University), Netherlands

Mystery Shopper and Customer Complaints

I don't know about any framework for monitoring CS, but during my internship CS is measured by means of mystery shoppers, just as Omphemetse mentioned.
I think customer complaints have to be taken into account as well, though only a small percentage with complaints will actually complain to the company directly.
I'm curious too if there are other frameworks available!

  cernay maria, etudiante, Algeria

Tools to Monitor Customer Services

In my opinion we can use one or more tools to moni (...)

  Dr. Sapna Dadwal, Professor, India

Methods of Monitoring Customer Service

In my opinion in addition to the above written met (...)

  Ahmed Khator, Manager, Kenya

CS Monitoring Methods: Zero Complaints

If your company can concentrate on provision of qu (...)

  Praneet Varma, Manager, Indonesia

Generic Process for Monitoring CS

Here is a draft CS monitoring process. The steps c (...)

  Mary Grace Mabunga, Student (MBA), United Kingdom

Monitoring CS by Call Back to the Customer

@: Besides using mystery shopper I believe giving (...)

  Westrik, Student (University), Netherlands

Re: Call Back to the Customer

@: I totally agree with your addition. However, t (...)

  Mary Grace Mabunga, Student (MBA), United Kingdom

Regarding Call Back

@: In my 14 years of dealing with clients, I have (...)

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