Relationship with Company or with Employees?

Customer Relationship Management
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Customer Relationship Management > Best Practices > Relationship with Company or with Employees?

Relationship with Company or with Employees?
Eze Bonaventure
Can a business customer relationship be said to exist between: - a company and its customers or is the relationship really between: - a company's EMPLOYEES and the customers of the firm? (...) Read more? Sign up for free

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  Direct Relationship of Company with Customers?
Jaap de Jonge, Editor, Netherlands
  The answer to your question (if a direct business relationship can be said to exist between a company and its customers?) depends firstly on its background. Is the background legal, communication, marketing, etc? Also who is perceiving the relation matters: the customer, the employee, the management of the firm, etc.

  Relationship of Customers with Company and its Employees
Dr. Sapna Dadwal, Professor, India, Member
  If customer relationship strategies are drawn by the organization as per the requirement of the customers and these are also implemented very efficiently, then a relationship does exist between the company and its customers.

  Customer Relationships?
Mary Grace Mabunga, Student (MBA), United Kingdom, Member
  May I say that there are both internal and external relationships, for example if you are a profit-oriented company you will benefit most if you invest first in your own people needs for them to be able to provide your external customers the service they expected and need.
Also, the backbone and success of the company depends on its people. Even if you have the technology, capabilities, strategy, your success still depends on your employees that deliver and sustain it.

   
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Customer Relationship Management
Summary
Forum
🔥Relationship Between Employee Retention and Customer Relationship Management
Rethinking Call Centers
Healthcare CRM Models?
Stages of Customer Service Transformation
Best Practices
🥇Framework for Monitoring Customer Service
🥈CRM: What Forms a Strong Customer Relationship?
🥉What is the Impact of CRM on Organizational Performance?
Theories of Customer Relationship Management (CRM)
Why Customer Relationship Management? What Makes CRM Viable?
CRM in University Set Up
Customer Intimacy > WHY?
Social Customer Relationship Management | Social CRM
CRM in a Non-profit Context
Business Relations in Corporate America
The CRM-paradox by Nguyen
CRM in a Monopoly Situation
CRM in Military Organizations?
6 Markets Model (Payne, 1995)
CRM Practices in FMCG Sector
Customer Relationship Management as a Strategic Development Philosophy
Managing Customer Complaints
Relationship with Company or with Employees?
Start CRM with Fixing Fragmented Customer Service Processes
Advanced Customer-Oriented Strategy: Customer Advocacy
An Extreme CRM Case: Front Office
Increasing Student Retention using Higher Education CRM
Six Relationship Management Interaction Processes (Geersbro and Ritter) for International Relations
Customer Relationship Management Metaphor
More CRM Strengths / Benefits
Tool to assess CRM maturity?
Customer Relationship Management History
CRM in Government


Customer Relationship Management
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