CRM in a Monopoly Situation

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Customer Relationship Management > Forum > CRM in a Monopoly Situation

CRM in a Monopoly Situation
DE VLEESCHOUWER, Managing Partner, Belgium, Member
Based on a personal on-going experience with a Belgian consortium of energy with mixed public and private ownership, the Customer Relationship Management of a firm that benefits from monopolistic advantages may consist of oppressing the customer by disorganizing systematically the dialog in order to maintain abusive power control. The receipt is: multiplicity of contact persons (changed at each contact), no manager in charge of the whole customer's problem, no empowerment except towards leading... Read more? Sign up for free
 

 
CRM in a Monopoly
Jaap de Jonge, Management Consultant, Netherlands
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