Tool to assess CRM maturity?

Customer Relationship Management CRM > Forum > Tool to assess CRM maturity?

Tool to assess CRM maturity?
Hi, I am looking for a good tool to assess the level of CRM maturity of a medium-size (for profit) organization. It has to deal with CRM strategy, CRM culture, organization, marketing, various CRM software / systems, etc. Who has something to help me further and is willing to share this?...Sign up

CRM maturity
Jan W. Rietdijk
You could analyze the maturity on diverse aspects like motivation, behaviour, management, embedding, direction....Sign up

CRM Maturity Evaluation
Hello Jan, I think you need to ask a different question. You'd need to evaluate the maturity of the organisation as a customer-centered marketing orga...Sign up

On How to Assess the Level of CRM Maturity?
Mary Grace Mabunga, Student (MBA), United Kingdom, Member
Hello Curtis, I believe the organisation's culture which should be clearly identified in the mission and vision will help you to create a successful C...Sign up

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