Tool to assess CRM maturity?

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Customer Relationship Management > Forum > Tool to assess CRM maturity?

Tool to assess CRM maturity?
Curtis
Hi, I am looking for a good tool to assess the level of CRM maturity of a medium-size (for profit) organization. It has to deal with CRM strategy, CRM culture, organization, marketing, various CRM software / systems, etc. Who has something to help me further and is willing to share this?
 

 
CRM maturity
Jan W. Rietdijk
You could analyze the maturity on diverse aspects like motivation, behaviour, management, embedding, direction.
 

 
CRM Maturity Evaluation
Will
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On How to Assess the Level of CRM Maturity?
Mary Grace Mabunga, Student (MBA), United Kingdom, Member
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