What is Customer Loyalty? - Best Practices

      
			              Best Practices
			            
			            Sign up

			            	Uwa. Omoregha
			            
What is Customer Loyalty?

	          		Customer loyalty is when a customer can ignore competition because of his trust and belief in your products/services.
				      
X
Welcome to the Customer Loyalty best practices. 

The topic of this particular best practice is: "What is Customer Loyalty?". 

Please register now to read all responses and to join this discussion yourself. 

										Log in

						            	Georges Van Cauwenbergh
Management Consultant, Ireland
												
				                Customer Loyalty is About Emotions
Trust and believe in your products and services is partially true. The customer is happy to purchase over and over again because he/she believes that the experience in doing so will satisfy the need(s) but more importantly all the emotions that go with such transactions are positive for the customer.

A company that fails to realize the importance of the above will soon see it reflected in their balance sheet.. If you want to find out the reality of this statement, go out there an make sure that you do the opposite of what I suggest i.e. make sure that you create bad experiences for your customers, and see where that leads you after a few months when you recount you customers and check your balance sheet.
				                
						            	Oluwakemi Olorunkosebi
Student (Other), United Kingdom
												
				                What Customer Loyalty Is..

													1. For Organization: Gaining customer loyalty is a (...)
				                
			                    	Participate and leave a comment
Exchanging your ideas stimulates your personal and professional development. And you can help other people!  More info. 

Start a new forum topic

		                            More on Customer Loyalty
		                          
		                            Summary
												        
												              Forum
												            
		                          	Customer Loyalty is Created via Total Value Chain
How can Employee Retention Help to Build Customer Loyalty?
How Manufacturers can create Smart Products to Enhance Customer Loyalty
🔥Keeping Existing Customers is NOT Always Better than Acquiring New Ones!
Using Multi-Item Measurement Scales in Marketing Research
Attitudinal and Behavioral Loyalty
Compulsory Customer Loyalty in a Monopoly
Loyalty Situation May Change Quickly!
What is a Typical Skill Set or Profile of Customer Retention (Call Center) Reps?
Don't Assume your Customers are Loyal
Customer Loyalty is Individual
Customer Loyalty by Providing a Complete Integrated Solution
Service Loyalty Versus Product Loyalty
The Value of Customer Retention
Customer Loyalty is Hard to Earn
Customer Loyalty is the Life Blood of Organization
Keep Customer Loyalty During a Long Period
No Idea What is Meant by Customer Loyalty

																	              Best Practices
																	            
							                          	Paradigm Shift - Consumers
Marketing and Customer Loyality
When to Establish a Business Relationship?
Customer Loyalty in Consumer Durable Products
Customer Loyalty in Monopoly
What is Customer Loyalty?
Calculating the Benefits of Keeping Customers
Customer Satisfaction = Customer Loyalty?

		                              Special Interest Group
		                            
		                            Are you interested in Customer Loyalty? Sign up for free

				                        Notify your students
				                      
				                      Copy this into your study materials:
Interesting discussion: What is Customer Loyalty?and add a hyperlink to:
https://www.12manage.com/forum.asp?TB=customer_loyalty&S=9
					                  
				                        Link to this discussion
				                      
				                      Copy this HTML code to your web site:
Interesting discussion: <a href="https://www.12manage.com/forum.asp?TB=customer_loyalty&S=9">What is Customer Loyalty?</a>