Customer Loyalty by Providing a Complete Integrated Solution

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Customer Loyalty by Providing a Complete Integrated Solution
Pankaj Patel
I work in a support organization of a well-known IT company. We believe customer loyalty is created by providing what the customer needs and that also should be a complete package. Customers will stick with a company which provides a complete integrated solution for any business need they want to resolve. One big challenge for the company is to be number 1 in relevant field to get enough customer confidence to justify buying the total solution from a single vendor. If your customer doesn't have this confidence in you, this method might not work.

Providing What the Customer Needs
John Troughton, Sustainable Business Management, Australia, Member
In the old days, providing what the customer needs was enough (that includes the complete package). In 2010, the company has to ensure the wellbein...Sign up

Customer Loyalty = Employee Loyalty
Avinash Tavares, Management Consultant, India, Member
Customers will only be loyal to an organisation if they are satisfied with the quality of the product, obviously, and the way they are treated by t...Sign up


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