Customer Loyalty in Consumer Durable Products

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Customer Loyalty > Forum > Customer Loyalty in Consumer Durable Products

Customer Loyalty in Consumer Durable Products
vaibhav deshpande, Manager, India, Member
Being an MBA student, I'm doing a project on "customer loyalty related to consumer durable products".
So I want to ask you which parameters I should focus on and other tips? Plz suggest me.. Thanks..
 

 
NPS
Laursen, Manager, Denmark, Member
Look at the Net Promoter Score.
 

 
Net Promoter Score
vaibhav deshpande, Manager, India, Member
Thanks Mr. Laursen...
 

     
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