Customer Loyalty in Monopoly

Customer Loyalty
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Customer Loyalty > Best Practices > Customer Loyalty in Monopoly

Customer Loyalty in Monopoly
Emmanuel Osafo Gyane, Manager, Ghana, Member
The issues raised are quite relevant for present day businesses in a perfect/competitive market setting. What about if a business is a sort of monopoly? (...) Read more? Sign up for free

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  Customer Loyalty - Monopolies
Rick McPherson, Teacher, United States, Member
  It is irrelevant that a firm is a monopoly in the long term... In our current environment customers get choices sooner or later... Different technologies, other services, or monopolies are busted (think railroads, phone companies). Monopolies without loyalty encourage alternatives to be born, and government to deregulate. And when competition does come, the firm that has not built loyalty will be in a tailspin, with a culture of poor customer service and value that probably cannot be changed. Loyal customers help to maintain the monopoly, if that is what a firm seeks!

  Customer Loyalty - Monopolies
Rajan Mani, Professor, India, Member
  Rick McPerson is absolutely right. The Indian environment in the last two decades with the advent of liberalisation in the economy is replete with such examples of entities who have had their monopoly up-ended virtually overnight. Those who were smart enough to realise or anticipate the change in the customer's value proposition (value = benefits / price) survived. Others have become history.

  Customer Loyalty and Monopoly
Godfred Owusu Jnr, Student (Other), Ghana, Member
  (...)

  Customer Loyalty in Monopoly
D P BABU, Strategy Consultant, India, Member
  (...)

   
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Customer Loyalty
Summary
Forum
How Manufacturers can create Smart Products to Enhance Customer Loyalty
🔥Keeping Existing Customers is NOT Always Better than Acquiring New Ones!
Using Multi-Item Measurement Scales in Marketing Research
Best Practices
🥇Paradigm Shift - Consumers
🥈Marketing and Customer Loyality
🥉When to Establish a Business Relationship?
Customer Loyalty in Consumer Durable Products
Customer Loyalty in Monopoly
What is Customer Loyalty?
Calculating the Benefits of Keeping Customers
Customer Satisfaction = Customer Loyalty?
Customer Loyalty is Created via Total Value Chain
How can Employee Retention Help to Build Customer Loyalty?
Attitudinal and Behavioral Loyalty
Compulsory Customer Loyalty in a Monopoly
Loyalty Situation May Change Quickly!
What is a Typical Skill Set or Profile of Customer Retention (Call Center) Reps?
Don't Assume your Customers are Loyal
Customer Loyalty is Individual
Customer Loyalty by Providing a Complete Integrated Solution
Service Loyalty Versus Product Loyalty
The Value of Customer Retention
Customer Loyalty is Hard to Earn
Customer Loyalty is the Life Blood of Organization
Keep Customer Loyalty During a Long Period
No Idea What is Meant by Customer Loyalty


Customer Loyalty
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