Customer Satisfaction = Customer Loyalty?

Customer Loyalty
Knowledge Center

 

Next Topic

Customer Loyalty > Best Practices > Customer Satisfaction = Customer Loyalty?

Customer Satisfaction = Customer Loyalty?
MaryEllen Lindemann, Business Consultant, United States, Member
Having been on the "front lines" of customer service/management for many years, it has been my experience that although a satisfied customer can become a loyal customer, many times that situation has more to do with how happy the customer is with the service given rather than the product that is being sold. In effect, a customer may stay with you even if the product is not up to par simply because they were extremely happy with the service they received. How can that be translated and measured as customer retention?
 

Read all responses and join this discussion yourself.
Support your management career and your personal development with 12manage.

    Log in


 
Consistent Service + Product Quality = Customer Loyalty
KISHORE SINGH
Consistent Service + Product Quality = Customer Loyalty
Customer' intent for repurchase or repeat visits is a step / zone. Just before converting that specific customer base in loyalty are high quality service (intangible aspects), which have to be consistent besides the most important factor of dispensing the good quality product (tangible aspects) consistently and improving continously. A customer base will not stay for long if the product is good and service standards are descending or vice-versa.
 

 
Customer Satisfaction
Emiel Veenstra, Business Consultant, Netherlands, Member
 

 
Retaining Customer Loyalty
NOR HAZIAH, Malaysia, Member
 

 
Customer Loyalty is NOT a Result of Customer Satisfaction
Tim Boone, Management Consultant, United States, Member
 

     
Special Interest Group Leader

Interested? Sign up for free.


Customer Loyalty
Summary
Forum
Best Practices


Customer Loyalty
Knowledge Center

 

Next Topic



About 12manage | Advertising | Link to us / Cite us | Privacy | Suggestions | Terms of Service
2019 12manage - The Executive Fast Track. V15.2 - Last updated: 22-11-2019. All names of their owners.