What is a Typical Skill Set or Profile of Customer Retention (Call Center) Reps?

 
Customer Loyalty > Forum > What is a Typical Skill Set or Profile of Customer Retention (Call Center) Reps?

What is a Typical Skill Set or Profile of Customer Retention (Call Center) Reps?
Bulisa Nazo
Do you have any ideas on recruitment and selection of the correct profile for retention in a call centre? What set of skills or training programs should one be looking at?
Do you know of a set of KPIs to measure the individual retentions by individual team members? Thank you.....Sign up
 

 
Typical Skill Set for Customer Service Reps
Jaap de Jonge, Editor, Netherlands
Typical requirements for customer service representative:
- Proven customer support experience
- Strong phone contact handling skills and ac...Sign up
 

     
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