Common Errors Leaders Make during Crises

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Common Errors Leaders Make during Crises
Anneke Zwart, Student (University), Netherlands, Moderator
Hirsch (2014) did research on crisis management and examined the most common errors top managers make in times of crisis. He found an interesting pattern of problematic behaviors among senior leaders in crises:
1. Passivity: In the early stages of crises, leaders are very inactive. They hope and believe that the crisis will pass without serious consequences for their organization. Leaders should have a more open and objective view and be aware of the possible negative consequences of the crisis. Besides, they should...Sign up

Common Errors Leaders Make During Crises
Adrian Horodniceanu, CEO, Israel, Member
The above errors can have objective reasons (at least the first 3 or 4).
1. At the top there is a lot of noise. You never know what will become a...Sign up

Another Common Error During Crises: Not Learning from it
Miguel Sacramento, Business Consultant, Brazil, Member
Another usual error besides the 5 already mentioned is:
6. Not capturing nor disseminating any learned lesson developed from the cri...Sign up

On Crisis Management Error #1: Being Too Passive
Raj Mohan, Management Consultant, India, Member
In many cases the CEO does not realize or gets the real picture of the problem. Sometimes they do not come down from their strategic position asking t...Sign up

Looks Like Standard Reactions on a Traumatic Experience
Seelig, ICT Consultant, Netherlands, Member
The passivity, denial, false hope and anger seem like basic human emotions/reactions on a traumatic experience....Sign up

Many in Senior Positions are not Capable to Handle a Crisis
Niraj Kumbhat, Manager, India, Member
In addition to above mentioned problematic behaviours listed, there could be many more. A few are:
7. Decision-making in haste, shor...Sign up

Leadership EQ - Giving Emotional Stability in Times of Stress
Stephen van der Merwe, Student (MBA), South Africa, Member
Point 4 is a typical reaction that exists because our human ego is our worst enemy. I agree here with @Raj Mohan.Sign up

Leadership Behavior to Avoid in the Event of a Crisis
Manager, HR Consultant, United States, Member
There are even more reasons why so many top people at any organisation fail in crisis and in my opinion at the top of the list are:
11. Failin...Sign up

Common Leadership Errors during Crises
JOSEPH SOLA ONIFADE, Manager, Nigeria, Member
Leaders always forget that they are chief servants of the people. This is why they never learn from crises that confront them in the process of leadin...Sign up

Common Crisis Reactions by Leaders and Human Emotional Reactions
Goodsir, Professor, New Zealand, Member
@Seelig: Your comparison of crisis responses to basic human emotions provides an interesting insight....Sign up

Common Errors Leaders Make During Crises
Sunday ELKANA (koachkonsult), Manager, Nigeria, Member
Searching for a scapegoat seems to be the order of the day in crises management by leaders of organizations. But this, in my opinion, is a lazy way ou...Sign up

Crisis Management must Become Another Competency of Effective Change Agents
Tom Boren, Business Consultant, Member
An old adage tells us that whatever can be imagined can be planned for; is it hubris for leaders/managers to ignore or deny the potential for crisis? ...Sign up

A Crisis is Like a Tsunami: The Pressure for it Develops over the Years
kvssiyer, Consultant, India, Member
Many crises are the consequences of errors traceable to innocence or even intention or complacence. It is not necessarily traceable to lack of or abse...Sign up

The Article is on a Hypothetical 'Myth' Rather than Reality
C.L. Kappagomtula, Professor, Malaysia, Member
Anneke Zwart's article on the common mistakes of leaders, though makes an interesting reading, is nothing buy a myth in reality. Taking these discusse...Sign up

Crisis Management and Effectiveness of Surrendering
srinivas, Lecturer, India, Member
In a crisis situation if a leader 'surrenders' to the existing situation and devotedly searches for a solution with a belief that within the existing ...Sign up

Leadership and Management
Andrew Blaine, Business Consultant, South Africa, Member
The original study was of senior management, which does not necessarily imply leadership ability. Managers are appointed, generally on their ability t...Sign up

Leaders or Top Managers or Top Excutives
Jaap de Jonge, Editor, Netherlands
@Andrew Blaine: thanks for bringing this up. We are discussing the common errors made by those people that are in ch...Sign up

Common Errors Leaders Make During Crisis
Borje Vickberg, Sweden, Member
Many wise comments on JP Hirsch´s research. I would like to add two aspects.
The Nobel Prize winner Daniel Kahneman’s ‘theory-induced blindnes...Sign up

Attitudes of Leaders During Crisis Management: Impatience
Augustine Ngmentomo Beakana, Student (MBA), Ghana, Member
I agree with all the various views expressed expressed so far. A variant of #7 that I have also noticed is the Impatience leaders sometimes exhibit du...Sign up

On Common Errors of Leader in Crises #5: Mistrust
Tran le Phuong, Teacher, Mongolia, Member
Thank you so much for bringing this up. Through my observation one more thing to be added is that leaders tend to pass the mistake to others and mistr...Sign up

On #12. Common Error of Leaders in Crises: Not Opening up and Involving Others
Pros Yiga, Uganda, Member
I agree to other views already aired.
I also believe leaders should open up to the rest of the team. Work together as a team, engage the team to ...Sign up

Leader Errors before a Crisis Occurs: Not being Sensitive to Warning Signals
Alhaji Jabbi, Student (MBA), Gambia, Member
All views mentioned can be useful. In addition to @kvssiyer, I suggest
14. Insensitivity for Early War...Sign up


Not all Kind of Leaders Make these Common Errors
Friday O. Ngbodi, Student (MBA), Nigeria, Member
The points by other contributors are valid to the extent of the culture and communal settings prevalent. The type of organization, PLC, Ltd., Govt., e...Sign up

Frequent Mistakes by Leaders during a Crisis
Fernando Ochoa, Manager, Mexico, Member
A related factor to #12 is:
15. Rely on the people close to the leader only. (Ed: see Cor...Sign up

Another Common Error of Leaders During a Crisis
Zahid asghar, Consultant, Member
16. Not staying accessible, keeping communications open, staying involved with the team and supporting them, winning them emotionally. Wh...Sign up

Frequent Mistake by Leaders During Crisis: Not Involving Lower Echelons
Manager, HR Consultant, United States, Member
@Fernando Ochoa: indeed it's worth talking and listening to them, all people in any organization, not only the top ...Sign up

Leaders Need to Be Open and Clear
ANUJ KUMAR SHRIVASTAVA, Manager, India, Premium Member
I completely agree to all 16 points mentioned so far. Also many a times leaders
17. Fear of coming up with the truth. For example, when a ...Sign up

More Common Errors Leaders Make During Crises
Ali Wagfi, Professor, Member
I think following errors may happens during crises:
18. Centralization in passing orders and instructions. One might also say: Lack ...Sign up

On #1: Indecision is Worse Than Bad Decision During Crises
Ayele Abdata, Manager, Ethiopia, Member
Most leaders and managers are indifferent and during a crisis in their organizations they simply look on, even when vandals and robbers destroy their ...Sign up

On Crisis Management Error #12
kvssiyer, Consultant, India, Member
Potential crises are better diagnosed and prevented in group settings wherein participants bring out the possible crises in the prevailing circ...Sign up

Crisis Management Error #20: Interfere At Operational Level
Quentin, HR Consultant, United Arab Emirates, Member
One of my observations from own experience (Business Continuity Management training) within our company is the temptation from senior management to Sign up

Bad Decisions versus no Decision
Andrew Blaine, Business Consultant, South Africa, Member
@Ayele Abdata: I agree with your commentary. See my view under "Bad Decision Versus N...Sign up

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