Steps in Case of a Product Quality Crisis

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12manage is a knowledge platform about management with over 1 million participants. More information Crisis Management (Contingency Planning) > Best Practices basant saurabh What are the possible strategies one should take to overcome a crisis regarding the quality of your products (especially in the food sector)? (...) Read more? Sign up for free Please register now to read all responses and to join this discussion yourself. It's easy and 100% free. Sign up for free     Log in   Jaap de Jonge, Editor, Netherlands   Steps in Case of a Product Quality Crisis Well, the best situation would be to follow your contingency plan. As a manufacturer and certainly a FOOD manufacturer, you should definitely have prepared such plan. However, if you don't have a contingency plan and you are faced with the situation of a product quality crisis, you should realize that you start a football game in which you are already 3-0 behind. I would recommend to immediately hire a crisis management expert. She should at least have a generic contingency plan, which is better than nothing. Also she has experience in handling such situations.

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