Understand That AI is a Chosen Intervention
Gary Wong, Consultant, Canada
You're right in stating we can pick what we want. If we want positive stories, we ask for them. If we want negative, depreciative ones, we simply ask for them.
I have rationalized in my mind that AI is a subset of Narrative Inquiry
(NI). NI is about using the power of Storytelling
Instead of traditional interviewing, I have shifted to collecting stories
as a much more effective way of understanding. When we create a list of interview questions, we can't help but inject our own biases as intervenors. Even if the question is "open-ended", we move the conversation in the direction we inquire. But if we simply ask for story, the storyteller is free to take us to wherever s/he wants to go. In my consulting practice I have learned so much more about a company's culture by collecting stories, including issues that I had no idea even existed.