Knowledge on How to Use Knowledge

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Knowledge Management > Forum > Knowledge on How to Use Knowledge

Knowledge on How to Use Knowledge
Dilip Khanal, CEO, Nepal, Member
Knowledge is found everywhere in organizations. A successful organization has knowledge on how to use pertinent knowledge spread over different heads for the benefit of the organization.
One of such 'knowledges' is utilizing the spirit of volunteerism among people in the organization. Everywhere, we find this spirit, from labor to CEO like to contribute and be recognized for their contribution. The right condition could be a system to appreciate such knowledge from which the organization has benefited.
I have done it many times and believe me, it works wonderfully - not only in non-profit organization but also in profit greedy organizations.
 

 
Need for Knowledge Sharing and Knowledge Transfer
David Wilson, Manager, Canada, Premium Member
Hi Dilip: I agree with you that successful organizations need to share knowledge and must ensure knowledge is transferred from more experienced employees (who are close to retirement) to newer or more junior employees. Organizations need to understand there is a cost when knowledge is not shared or transferred.
Have you ever watched what happens when a long-term employee with specialized skills leaves the organization?
Your idea on the need to use a system to track and share knowledge is worth considering. It is frustrating to watch organizations struggle when current employees and managers do not have the history of how and why policies, practices, procedures and protocols exist.
Organizations (and its senior leaders) need to manage knowledge and ensure it is shared and transferred or be doomed to pay for the knowledge as it is redeveloped and/or reacquired. Unfortunately, many organizations have not learned this lesson. Regards, David.
 

 
Knowledge Transfer and Citation
Lloyd Lawrence, Manager, Australia, SIG Leader
Dilip, what you say is very true. I think that most people appreciate being acknowledged for their contribution. I am working on a Knowledge Citation weekly email to send to a person a list of the Knowledge Articles they have contributed to, that have been used that week.
David's comment I also found quite relevant, because I used to see project delays of months while decisions are revisited when a project manager changed due to there not being a knowledge transfer.
 

     
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Lloyd Lawrence
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