Knowledge Capturing Process and Methods

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Knowledge Capturing Process and Methods
santhosh, Management Consultant, United Arab Emirates

Who can share a more detailed documentation on the knowledge capture process and methods?

Knowledge Capturing
Hassaan Khalid, Pakistan
Einstein one said "knowledge is experience. Everything else is simply information". Knowledge is basically the know-how you pick up over the years. There is no one way to capture it.
- Communities of practice work well as they did for Siemens I believe. Other than that,
- Expert directories, and
- Encouraging your employees to share knowledge, and
- Giving them incentives
may help. But you can not really capture knowledge in any way.

Knowledge Receptor
C. A. Dickey, Other, United States
Knowledge that is not shared becomes stagnant.
Even when knowledge is shared, it must find a receptor in which it can be collected.
The capacity to receive increases with wisdom.

Knowledge Centered Service (KCS) Methodology
Elizabeth Coleman, Business Consultant, New Zealand
The methodology of Knowledge Centered Service (KCS) has a double loop process that includes knowledge capture processes and methods. The Solve Loop includes practices that are clearly defined and supported by the Evolve Loop, which focuses on leadership and communication, performance indicators, process improvement indicators and content health. To read more about this methodology and the documentation available for every aspect, visit the website: and


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