Knowledge Capture Process Challenges
Lloyd Lawrence, Manager, Australia, SIG Leader
I'm sure you all agree, it is challenging to define a specific process for any part of the knowledge lifecycle, due to intangible nature and diverse ways in which one can capture, for instance, as one would need to consider the steps in all of the knowledge tools across their organisation.
I attempted to list all of the common tools across our company as the framework and link to the defined process for each of those rather than repeat. I strive for the single source of truth wherever possible.
The challenge is that my capture process is very short and generic in nature, therefore not truly accepted as a process. This is where the strength of Knowledge Centered Service (KCS) lies. KCS
, being a subset of Knowledge Management
and specific to ICT support… This has been a good reminder for me to revisit KCS
and draw from it for inspiration against a wider-scoped knowledge management environment.