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Lloyd Lawrence, Manager, Australia
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From Tacit to Explicit Knowledge
From all that I have seen and experienced, conversation and email seem to be the primary transmission methods of Tacit knowledge. One that values this knowledge would take measures to store and share it accordingly.
By and large though, the challenge of capturing the Tacit knowledge of staff while employed in the business is huge. Knowledge Managers understand that there is no way to capture 100% of Tacit knowledge, due to the personal nature and unique experiences of the giver.
However a structured template to capture contacts, file, folder and software access requirements, standards and publications used, past, present and future projects, successes, and informal practices is a good start, as this can be held by the manager as a role handover document for a newcomer to the role.
These are the things that a Position Description (the expectations required to fulfill the role requirements) does not tell you: the "know how" needed for the role.
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