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Disruptive Change and HR
Samuel Nduati Mbugua, Kenya
Innovation is necessary and mandatory for a firm to be competitive in the current operating business environment.
However, when introducing new ideas of doing business, new technology to support the operations, new processes and new approaches to customer service, the human resource development is also disrupted as the staff is required to be constantly trained to acquire the knowledge which will enable them to apply and adopt the innovations for the changes to be successful.
The mismatch between the competences of human resources and the innovations may make the changes fail and not produce the intended results.
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How Do ERP's Support This Innovation Process?Enrique Duhne, IT, Mexico If innovation can occur on the business process level of a company, how does an ERP support this innovation process? Most ERP products are based on best practices, but an innovation at the process level is far from a best practice; it is a new way of doing business. How can an ERP system support this!? |
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