Innovation is necessary and mandatory for a firm to be competitive in the current operating business environment.
However, when introducing new ideas of doing business, new technology to support the operations, new processes and new approaches to customer service, the human resource development is also disrupted as the staff is required to be constantly trained to acquire the knowledge which will enable them to apply and adopt the innovations for the changes to be successful.
The mismatch between the competences of human resources and the innovations may make the changes fail and not produce the intended results.
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Rick Mueller