Walking the Talk
KATHRYN STEINER, MBA, Member
Are there attributes of CEO's and leadership that must be prioritized according to sector and the size of the organization? This discussion has prompted me to consider core values that allen (2007) includes, which are present in thee very successful companies:
- American express: heroic customer service, worldwide reliability of services, encouragement of individual initiative.
- Chesapeaks research review: transparent leadership, ethics and integrity, clear and respectful communications, customer care, an intentional community, profit, but profit from work that benefits humanity
- Nordstrom: service to the customer above all else, hard work and productivity, continuous improvement, never being satisfied, excellence in reputation, being part of something special.
There is a lot of talk, however, there has to be the trust that the CEO and other leaders are walking the talk as the saying goes, not just talking the talk.