Systems management & hard and soft systems

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Systems management & hard and soft systems
Hi all, I'm studying a module at university and after untold hours of research I am still not happy with the information I have on what is meant by hard systems, and the diversion that is occuring between hard and soft systems!! This has to relate to the construction industry!.. Any help or tips?

SSM vs Hard Systems
Sam Dorrell
A hard systems model deals with a functionalist view of the world where people may be viewed as an extension of a machine, organism, etc. However, people often dont seem to fit this kind of model very well since there performance depends on a number of factors including the interactions that the (consultant) has with them, you thus have a soft system. SSM is a methodology for making progress in a problem where a functionalist methodology will not do.



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