Dealing with Change is not Always Problematic
I agree to a certain extent. Often, just validating the emotions people feel during change and being respectful to the past is enough for most people to move on fairly quickly.
The sad thing is that many line managers are either too anxious about 'opening the floodgates' by tackling a potentially emotional subject, or under too much pressure from their own bosses to 'just get it done' that they end up ignoring or belittling the emotions.
What I see in most organisations is over emphasis on the analytical and sequential aspects of the change plan
, and not enough on the less predictable, potentially chaotic human response.