Hidden Resistance to Change
It is very important to recognize that the most powerful resistance does NOT come from those who openly disagree with you
. For such people you can easily ague it out with them and know where the process need to be fixed or maintained. The most powerful opponents are those who sit there and say nothing. They are the biggest challenge because you don't know where they are. All they do in meetings is to nod their heads in affirmative, saying OK, fine, good. However, they go back to their units and do nothing.