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Automatic Defense Mechanisms to Change
Chanitha De Silva, Marketing, Sri Lanka, Member
What I think is that human beings are reluctant for change by nature. When there is a change taking place around themselves, they will either cope with that or else the automatic defense mechanism will trigger their moods to react in one of the following ways:
1. Aggressive reactions
2. Regressive reactions
3. Identification
4. Withdrawal
5. Repression
6. Autism
7. Rationalization
8. Projection
Therefore I believe that change management is merely connected with motivation of human beings to make them overcome such defense mechanisms, that would make them cope with the change.
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Help Others Overcome Defence Mechanisms
Anthony Houston I like Chanitha's view; I agree that the crux of change management is to help others overcome their defence mechanisms. However unless all of senior management is driving the initiative you will have avenues of escape for those determined to avoid your assistance. You must identify the agendas of all participants because these will be self-servient; and contrary to your aims of implementing a better system. Unless you can stand up to these aggressive reactions with the full backing of senior management and you are able to say " It's my way or the highway" (to quote Hollywood) then break out your knitting and find a nice quiet corner somewhere.
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