Empower the Workers
Chloe Kane, Entrepreneur, United Kingdom, Member
I have always been impressed by Riccardo Semler's approach to work and business. His books, Maverick and the Seven Day Weekend, spell out how he turned an old-fashioned manufacturing business into a successful enterprise where the workers decide how to deliver products to a deadline,work practices and salaries. It is an embodiment of the Theory Y principle of management.
We live in an age where top down management has brought the world economic system to its knees and it is still refusing to acknowledge responsibility for this failed management approach. Outmoded practices such as having workers in place from 8 in the morning until 8 at night irrespective of whether the output is needed at the time, punishing all those who want to work more flexibly, refusing to take advantage of allowing workers to work from home and decide their own hours have no validity in the modern age of advanced communication and the internet.
I think that if workers were engaged in two-way communication and where their involvement in decisions from the top to the bottom is acknowledged and developed, businesses would be far more successful.
See: this video
for an interview with Ricardo Semler.