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Marten van der Zee
Analyst, Netherlands
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Types of Business Processes - Classifications
Henk Kleijn and Fred Rorink in their book 'Change Management' distinguish between 5 different kinds of business processes in any company (organization):
1. Primary processes: these are the main processes in a business, typically being Porter’s inbound logistics, operations (incl. production), outbound logistics, marketing and sales, services. According to some also R&D and purchasing could be viewed as primary activities / processes.
2. Secondary or supporting processes: these processes support the work of the primary processes. Examples: financial management & control, HR, administration and facility management.
3. Systems, or steering systems: these are the processes which help the primary processes (typical on a corporate level). Examples: planning & control, logistics.
4. Decision processes: these processes interact with and guide the primary processes.
5. Communication and information processes: these are also integrated in the other processes. The accuracy of the choices and decisions made by managers is strongly dependent on the maturity of these communication and information processes.
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Jim Burke
Manager, United States
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5 Kinds of Biz Processes
Would be interesting to see these laid out as a sy (...)
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K.V.MOHANAN
Turnaround Manager, India
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5 Categories of Business Processes
Thanks for this enlightenment; though I'm interact (...)
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Doug Gilbert
Professor, United States
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Innovation and Logistic Processes
I believe that Dr. Scheer at one time used a class (...)
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Michael Wood
Business Consultant, United States
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The Anatomy and Physics of Processes
Interesting. However, I find that it is the anatom (...)
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Leodegardo M. Pruna
Professor, Philippines
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Most Critical Business Processes
Note that the last two (4. decision and 5. communi (...)
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Marco Coronado
Manager, Mexico
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Understanding Business Processes Well
I think this types of classification is important (...)
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Fernando Valdez
Consultant, Panama
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Communication Processes are Key
@Leodegardo M. Pruna : 100% agree with you. The co (...)
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Ben Schlussel
Career Consultant, United States
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Value Stream Business Processes
Also when you are considering the specific busines (...)
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Claudio Priolo
Director, United States
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Business Process Types like Wooden Barrels
Great comments on business processes! It is very i (...)
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nan zeng
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There is Complex Interaction Between the 5 Types
The efforts in corporate process categorization ar (...)
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Mansingh Jaswal
Director, India
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Organisational Framework is Important for Communication Processes!
@Fernando Valdez : (On the other hand) the communi (...)
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Abdullahi Mohammad Hari
HR Consultant, Nigeria
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Understanding Different Kinds of Business Processes
I am impressed with this discussion because it hel (...)
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eugenio bastianon
Professor, Italy
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Strategy Process is Missing...
I find that is the strategic management that lacks (...)
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Lawrence Chinkhunda
Student (MBA), Malawi
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The Link between Business Processes and Management Functions
The 5 processes are quite alright. Managers should (...)
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Miguel Sacramento
Business Consultant, Brazil
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Isn't the Decision Process Most Important?
@Leodegardo M. Pruna: in order to keep a company a (...)
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Dayson Castilhos
Consultant, Brazil
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All Business Processes are Important!
Interesting discussion; we see that every comment (...)
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Jackeline Molina
Consultant, Dominican Republic
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3 + 4 + 5 = Management Processes
@Lawrence Chinkhunda:
I haven't read the book, bu (...)
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ashraf serry
Financial Consultant, Egypt
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Creating Process Interactions
Should we want to consider the levels of process i (...)
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Jerry Talley
Business Consultant, United States
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An Alternative Category Scheme
I'd suggest a different schema; I distinguish proc (...)
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Miguel Sacramento
Business Consultant, Brazil
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6th Business Process Type
I would suggest an additional category of business (...)
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Leodegardo M. Pruna
Professor, Philippines
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Communication and Decision-making
@Miguel Sacramento: I believe that a decision make (...)
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Andy Lake
Management Consultant, United Kingdom
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Does This Categorisation Work for All Organisations?
Interesting. But I wonder if it works for all orga (...)
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Alice Quevedo O.
Consultant, Mexico
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New Classification of Business Processes is Very Interesting
Thanks Marten for sharing this new classification. (...)
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Suman Rao
Turnaround Manager, India
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Are the Classifications Mutually Exclusive?
Hello Marten - thanks for bringing this to our att (...)
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Sohail Ejaz
Consultant, Pakistan
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Is R&D a Primary or Secondary Process?
I have one question, R&D is listed as a primary pr (...)
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LESAFFRE Serge
Consultant, France
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Add 6. Environment Monitoring Including Competitive Intelligence
@Miguel Sacramento : I agree to add environmental (...)
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Akin Akinreti
Management Consultant, Canada
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Process Integration
@Jackeline Molina and @Lawrence Chinkhunda intelli (...)
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Le My
Student (University), Viet Nam
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Internal and External Business Process Types
Business processes can also be divided in 2 types: (...)
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Jerry Talley
Business Consultant, United States
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Type versus Location of Processes
I urge a distinction between where a process occur (...)
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shahmohammadi
Business Consultant, Iran
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Process Classification Framework (PCF)
I think the PCF (Process Classification Framework) (...)
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Mick Breare
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Business Process Relevance Depends per Organization
Very interesting but in my experience, things do n (...)
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Alex
Accountant, China
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Alternative Business Processes Classification
We can also classify business processes by their r (...)
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Suman Rao
Turnaround Manager, India
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Agree on PCF
@Shahmohammadi:
Yes indeed agree that PCF (the im (...)
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Fernando Valdez
Consultant, Panama
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3 Categories of Business Processes
I tend to disagree with large lists of categories. (...)
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Osman Abdel-Rahman
CEO, Ghana
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Position of Financial Processes
@Mick Breare : I very much like the 5 business pro (...)
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Ajanaku Adewunmi
Consultant, Nigeria
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Internal and Expernal Business Processes
@Le My : The internal business processes could enc (...)
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Alba Lucia Duque Salazar
Project Manager, Colombia
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eTOM
What about eTOM (enhanced Telecom Operations Map)? (...)
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Leodegardo M. Pruna
Professor, Philippines
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Business Processes Differ per Industry
@Alba Lucia Duque Aalazar: every industry has its (...)
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Kurt Ludikovsky
Consultant, Austria
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Summary
This is somewhat an interesting thread, and the co (...)
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venkataramanan
Professor, India
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Business Process Classification
I agree with the first classification.
1) primary (...)
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Tin Win
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Keep Business Process Categorization Simple
Making a categorization simple is better than maki (...)
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Matthias Bittrich
Business Consultant, Germany
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Think End-to-end And..
Think end-to-end: what about redundant processes? (...)
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Kurt Ludikovsky
Consultant, Austria
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... But also Left and Right
@Matthias Bittrich: _disagreement! Think at Nokia: (...)
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Matthias Bittrich
Business Consultant, Germany
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Voice of Customer is Fundamental
@Kurt Ludikovsky: Very true. Same as Microsoft, or (...)
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Kurt Ludikovsky
Consultant, Austria
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Processes are Essential, But Uniformity is a Risk
@Matthias Bittrich: fully agreed. So for me the po (...)
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