Types of Business Processes - Classifications

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Types of Business Processes - Classifications
Marten van der Zee, Student (University), Netherlands, Premium Member
Henk Kleijn and Fred Rorink in their book 'Change Management' distinguish between 5 different kinds of business processes in any company (organization):
1. Primary processes: these are the main processes in a business, typically being Porterís inbound logistics, operations (incl. production), outbound logistics, marketing and sales, services. According to some also R&D and purchasing could be viewed as primary activities / processes.
2. Secondary or supporting processes: these processes support the work of the primary processes. Examples: financial management & control, HR, administration and facility management.
3. Systems, or steering systems: these are the processes which help the primary processes (typical on a...Sign up

5 Kinds of Biz Processes
Jim Burke, Manager, United States, Member
Would be interesting to see these laid out as a systems map, with leverage points identified, for particular companies, since each is a bit unique.Sign up

5 Categories of Business Processes
K.V.MOHANAN, Turnaround Manager, India, Member
Thanks for this enlightenment; though I'm interacting with each of these processes everyday, I never noticed the difference and interdependence....Sign up

Innovation and Logistic Processes
Doug Gilbert, Professor, United States, Member
I believe that Dr. Scheer at one time used a classification of only two types:
- Innovation processes, and
- Logistic processes.
Under ...Sign up

The Anatomy and Physics of Processes
Michael Wood, Business Consultant, United States, Member
Interesting. However, I find that it is the anatomy & physics of a process that eludes most.
Understanding object transformations, stimulus trigg...Sign up

Most Critical Business Processes
Leodegardo M. Pruna, Professor, Philippines, Member
Note that the last two (4. decision and 5. communication processes) are the most critical, because their failure to function and work well would cause...Sign up

Understanding Business Processes Well
Marco Coronado, Manager, Mexico, Member
I think this types of classification is important and helpful to understand some specific characteristics of each process.
But is very important...Sign up

Communication Processes are Key
Fernando Valdez, Consultant, Panama, Member
@Leodegardo M. Pruna : 100% agree with you. The communication processes are key for all others, specially in large o...Sign up

Value Stream Business Processes
Ben Schlussel, Career Consultant, United States, Member
Also when you are considering the specific business' value stream, there are those processes that move...Sign up

Business Process Types like Wooden Barrels
Claudio Priolo, Director, United States, Member
The 5 types of business processes... a wooden barrel with 5 staves...Sign up

There is Complex Interaction Between the 5 Types
nan zeng
The efforts in corporate process categorization are appreciated. However, the processes, systems and mechanisms in any corporates are complex and some...Sign up

Organisational Framework is Important for Communication Processes!
Mansingh Jaswal, Director, India, Member
@Fernando Valdez : (On the other hand) the communication processes are based on the framework set by the primary, se...Sign up

Understanding Different Kinds of Business Processes
Abdullahi Mohammad Hari, HR Consultant, Nigeria, Member
I am impressed with this discussion because it helps me a lot to understand which kind of business processses exist, as well as the system structure ...Sign up

Strategy Process is Missing...
eugenio bastianon, Professor, Italy, Member
I find that is the strategic management that lacks most....Sign up

The Link between Business Processes and Management Functions
Lawrence Chinkhunda, Student (MBA), Malawi, Member
The 5 processes are quite alright. Managers should however bear in mind that these processes are interdependent and their classification and categoriz...Sign up

Isn't the Decision Process Most Important?
Miguel Sacramento, Business Consultant, Brazil, Member
@Leodegardo M. Pruna: in order to keep a company alive in a constantly mutant environment as the current one, the ne...Sign up

All Business Processes are Important!
Dayson Castilhos, Consultant, Brazil, Member
Interesting discussion; we see that every comment enlightens the subject: Coronado and the SIPOC; Priolo and the weak points; Nan Zeng and the system ...Sign up

3 + 4 + 5 = Management Processes
Jackeline Molina, Consultant, Dominican Republic, Member
@Lawrence Chinkhunda:
I haven't read the book, but to classify communications, taking decisions and steering sy...Sign up

Creating Process Interactions
ashraf serry, Financial Consultant, Egypt, Member
Should we want to consider the levels of process in a business environment, then we have to track the "interactions" between the said levels.
Typ...Sign up

An Alternative Category Scheme
Jerry Talley, Business Consultant, United States, Member
I'd suggest a different schema; I distinguish processes that..
1. Operate on things (make, ship, etc.)
2. Operate on information (combine, a...Sign up

6th Business Process Type
Miguel Sacramento, Business Consultant, Brazil, Member
I would suggest an additional category of business Processes:
6. Monitoring the environment. This ...Sign up

Communication and Decision-making
Leodegardo M. Pruna, Professor, Philippines, Member
@Miguel Sacramento: I believe that a decision maker would best be in the position to decide when the parameters comm...Sign up

Does This Categorisation Work for All Organisations?
Andy Lake, Management Consultant, United Kingdom, Member
Interesting. But I wonder if it works for all organisations?
Say you are a public sector organisation delivering social work outcomes, the servic...Sign up

New Classification of Business Processes is Very Interesting
Alice Quevedo O., Consultant, Mexico, Member
Thanks Marten for sharing this new classification.
In my personal opinion, the implementation of this classification depends of the kind of organ...Sign up

Are the Classifications Mutually Exclusive?
Suman Rao, Turnaround Manager, India, Member
Hello Marten - thanks for bringing this to our attention.
However I think one of the fundamental requirements for any classification/taxonomy is ...Sign up

Is R&D a Primary or Secondary Process?
Sohail Ejaz, Consultant, Pakistan, Member
I have one question, R&D is listed as a primary process. Why it is not under category 2 as R&D is generally done as support to any decision making.Sign up

Add 6. Environment Monitoring Including Competitive Intelligence
LESAFFRE Serge, Consultant, France, Member
@Miguel Sacramento : I agree to add environmental monitoring process which includes the competitive intelligence pro...Sign up

Process Integration
Akin Akinreti, Management Consultant, Canada, Member
@Jackeline Molina and @Lawrence Chinkhunda intelligent contributions: the business...Sign up

Internal and External Business Process Types
Le My, Student (University), Viet Nam, Member
Business processes can also be divided in 2 types: internal and external:
- External processes include the "primary processes", related to custom...Sign up

Type versus Location of Processes
Jerry Talley, Business Consultant, United States, Member
I urge a distinction between where a process occurs and the essential nature of a process. To call a process primary just tells me where it sits in th...Sign up

Process Classification Framework (PCF)
shahmohammadi, Business Consultant, Iran, Member
I think the PCF (Process Classification Framework) i...Sign up

Business Process Relevance Depends per Organization
Mick Breare, Business Consultant, United Kingdom, Member
Very interesting but in my experience, things do not generally work like that in reality. What might form key processes (you call them primary) in one...Sign up

Alternative Business Processes Classification
Alex, Accountant, China, Member
We can also classify business processes by their role and duties:
1. Operation process
2. Analytical process
3. Decision process....Sign up

Agree on PCF
Suman Rao, Turnaround Manager, India, Member
Yes indeed agree that PCF (the important one I am atleast aware of is APQC's PCF) is comprehens...Sign up

3 Categories of Business Processes
Fernando Valdez, Consultant, Panama, Member
I tend to disagree with large lists of categories. I only see primary processes (in the value chain) and...Sign up

Position of Financial Processes
Osman Abdel-Rahman, CEO, Ghana, Member
@Mick Breare : I very much like the 5 business process types, and I think it will work for most organisations. If th...Sign up

Internal and Expernal Business Processes
Ajanaku Adewunmi, Consultant, Nigeria, Member
@Le My : The internal business processes could encompass: decision processes, systems or steering systems and the su...Sign up

Alba Lucia Duque Salazar, Project Manager, Colombia, Member
What about eTOM (enhanced Telecom Operations Map)?
This framework has been developed for telcos industries and it has been implemented for some f...Sign up

Business Processes Differ per Industry
Leodegardo M. Pruna, Professor, Philippines, Member
@Alba Lucia Duque Aalazar: every industry has its own business processes to follow. Besides, sequential processes ar...Sign up

Kurt Ludikovsky, Consultant, Austria, Member
This is somewhat an interesting thread, and the comments are valuable. Nevertheless is seems to me a little like "losing the sight of the forest for t...Sign up

Business Process Classification
venkataramanan, Professor, India, Member
I agree with the first classification.
1) primary processes and 2) secondary processes.
All others can also be grouped under these two categ...Sign up

Keep Business Process Categorization Simple
Tin Win, Member
Making a categorization simple is better than making complicated ones.
The first two is more prevailing, and the others are better taken consider...Sign up

Think End-to-end And..
Matthias Bittrich, Business Consultant, Germany, Member
Think end-to-end: what about redundant processes? If your goods or services are perfect, for example Six Sigma level, why would you need an expensive,...Sign up

... But also Left and Right
Kurt Ludikovsky, Consultant, Austria, Member
@Matthias Bittrich: _disagreement! Think at Nokia: they had excellent products, now they lack customers and are in a...Sign up

Voice of Customer is Fundamental
Matthias Bittrich, Business Consultant, Germany, Member
@Kurt Ludikovsky: Very true. Same as Microsoft, or is anyone here who likes the new menu structure of MS Office or c...Sign up

Processes are Essential, But Uniformity is a Risk
Kurt Ludikovsky, Consultant, Austria, Member
@Matthias Bittrich: fully agreed. So for me the point is: each organisation is different. And this is good so, becau...Sign up

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Rakesh Gudur
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