Types of Business Processes - Classifications
Henk Kleijn and Fred Rorink in their book 'Change Management' distinguish between 5 different kinds of business processes in any company (organization):
1. Primary processes: these are the main processes in a business, typically being Porter’s inbound logistics, operations (incl. production), outbound logistics, marketing and sales, services. According to some also R&D and purchasing could be viewed as primary activities / processes.
2. Secondary or supporting processes: these processes support the work of the primary processes. Examples: financial management & control, HR, administration and facility management.
3. Systems, or steering systems: these are the processes which help the primary processes (typical on a corporate level). Examples: planning & control, logistics.
4. Decision processes: these processes interact with and guide the primary processes.
5. Communication and information processes: these are also integrated in the other processes. The accuracy of the choices and decisions made by managers is strongly dependent on the maturity of these communication and information processes.
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Jim Burke, United States
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5 Kinds of Biz Processes
Would be interesting to see these laid out as a systems map, with leverage points identified, for pa... Sign up
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nan zeng, China
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There is Complex Interaction Between the 5 Types
The efforts in corporate process categorization are appreciated. However, the processes, systems and... Sign up
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Mick Breare, United Kingdom
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Business Process Relevance Depends per Organization
Very interesting but in my experience, things do not generally work like that in reality. What might... Sign up
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