Types of Business Processes - Classifications

Business Process Modeling and Simulation
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Marten van der Zee
Analyst, Netherlands

Types of Business Processes - Classifications

Henk Kleijn and Fred Rorink in their book 'Change Management' distinguish between 5 different kinds of business processes in any company (organization):
1. Primary processes: these are the main processes in a business, typically being Porterís inbound logistics, operations (incl. production), outbound logistics, marketing and sales, services. According to some also R&D and purchasing could be viewed as primary activities / processes.
2. Secondary or supporting processes: these processes support the work of the primary processes. Examples: financial management & control, HR, administration and facility management.
3. Systems, or steering systems: these are the processes which help the primary processes (typical on a corporate level). Examples: planning & control, logistics.
4. Decision processes: these processes interact with and guide the primary processes.
5. Communication and information processes: these are also integrated in the other processes. The accuracy of the choices and decisions made by managers is strongly dependent on the maturity of these communication and information processes.

  Jim Burke, United States

5 Kinds of Biz Processes

Would be interesting to see these laid out as a sy...

Turnaround Manager, India

5 Categories of Business Processes

Thanks for this enlightenment; though I'm interact...

  Doug Gilbert
Professor, United States

Innovation and Logistic Processes

I believe that Dr. Scheer at one time used a class...

  Michael Wood
Business Consultant, United States

The Anatomy and Physics of Processes

Interesting. However, I find that it is the anatom...

  Leodegardo M. Pruna
Professor, Philippines

Most Critical Business Processes

Note that the last two (4. decision and 5. communi...

  Marco Coronado
Manager, Mexico

Understanding Business Processes Well

I think this types of classification is important ...

  Fernando Valdez
Consultant, Panama

Communication Processes are Key

@Leodegardo M. Pruna : 100% agree with you. The co...

  Ben Schlussel
Career Consultant, United States

Value Stream Business Processes

Also when you are considering the specific busines...

  Claudio Priolo
Director, United States

Business Process Types like Wooden Barrels

Great comments on business processes! It is very i...

  nan zeng, China

There is Complex Interaction Between the 5 Types

The efforts in corporate process categorization ar...

  Mansingh Jaswal
Director, India

Organisational Framework is Important for Communication Processes!

@Fernando Valdez : (On the other hand) the communi...

  Abdullahi Mohammad Hari
HR Consultant, Nigeria

Understanding Different Kinds of Business Processes

I am impressed with this discussion because it hel...

  eugenio bastianon
Professor, Italy

Strategy Process is Missing...

I find that is the strategic management that lacks...

  Lawrence Chinkhunda
Student (MBA), Malawi

The Link between Business Processes and Management Functions

The 5 processes are quite alright. Managers should...

  Miguel Sacramento
Business Consultant, Brazil

Isn't the Decision Process Most Important?

@Leodegardo M. Pruna: in order to keep a company a...

  Dayson Castilhos
Consultant, Brazil

All Business Processes are Important!

Interesting discussion; we see that every comment ...

  Jackeline Molina
Consultant, Dominican Republic

3 + 4 + 5 = Management Processes

@Lawrence Chinkhunda: I haven't read the book, bu...

  ashraf serry
Financial Consultant, Egypt

Creating Process Interactions

Should we want to consider the levels of process i...

  Jerry Talley
Business Consultant, United States

An Alternative Category Scheme

I'd suggest a different schema; I distinguish proc...

  Miguel Sacramento
Business Consultant, Brazil

6th Business Process Type

I would suggest an additional category of business...

  Leodegardo M. Pruna
Professor, Philippines

Communication and Decision-making

@Miguel Sacramento: I believe that a decision make...

  Andy Lake
Management Consultant, United Kingdom

Does This Categorisation Work for All Organisations?

Interesting. But I wonder if it works for all orga...

  Alice Quevedo O.
Consultant, Mexico

New Classification of Business Processes is Very Interesting

Thanks Marten for sharing this new classification....

  Suman Rao
Turnaround Manager, India

Are the Classifications Mutually Exclusive?

Hello Marten - thanks for bringing this to our att...

  Sohail Ejaz
Consultant, Pakistan

Is R&D a Primary or Secondary Process?

I have one question, R&D is listed as a primary pr...

Consultant, France

Add 6. Environment Monitoring Including Competitive Intelligence

@Miguel Sacramento : I agree to add environmental ...

  Akin Akinreti
Management Consultant, Canada

Process Integration

@Jackeline Molina and @Lawrence Chinkhunda intelli...

  Le My
Student (University), Viet Nam

Internal and External Business Process Types

Business processes can also be divided in 2 types:...

  Jerry Talley
Business Consultant, United States

Type versus Location of Processes

I urge a distinction between where a process occur...

Business Consultant, Iran

Process Classification Framework (PCF)

I think the PCF (Process Classification Framework)...

  Mick Breare, United Kingdom

Business Process Relevance Depends per Organization

Very interesting but in my experience, things do n...

Accountant, China

Alternative Business Processes Classification

We can also classify business processes by their r...

  Suman Rao
Turnaround Manager, India

Agree on PCF

@Shahmohammadi: Yes indeed agree that PCF (the im...

  Fernando Valdez
Consultant, Panama

3 Categories of Business Processes

I tend to disagree with large lists of categories....

  Osman Abdel-Rahman
CEO, Ghana

Position of Financial Processes

@Mick Breare : I very much like the 5 business pro...

  Ajanaku Adewunmi
Consultant, Nigeria

Internal and Expernal Business Processes

@Le My : The internal business processes could enc...

  Alba Lucia Duque Salazar
Project Manager, Colombia


What about eTOM (enhanced Telecom Operations Map)?...

  Leodegardo M. Pruna
Professor, Philippines

Business Processes Differ per Industry

@Alba Lucia Duque Aalazar: every industry has its ...

  Kurt Ludikovsky
Consultant, Austria


This is somewhat an interesting thread, and the co...

Professor, India

Business Process Classification

I agree with the first classification. 1) primary...

  Tin Win

Keep Business Process Categorization Simple

Making a categorization simple is better than maki...

  Matthias Bittrich
Business Consultant, Germany

Think End-to-end And..

Think end-to-end: what about redundant processes? ...

  Kurt Ludikovsky
Consultant, Austria

... But also Left and Right

@Matthias Bittrich: _disagreement! Think at Nokia:...

  Matthias Bittrich
Business Consultant, Germany

Voice of Customer is Fundamental

@Kurt Ludikovsky: Very true. Same as Microsoft, or...

  Kurt Ludikovsky
Consultant, Austria

Processes are Essential, But Uniformity is a Risk

@Matthias Bittrich: fully agreed. So for me the po...


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