Types of Business Processes - Classifications

Business Process Modeling and Simulation
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Business Process Modeling and Simulation > Best Practices

Marten van der Zee, Analyst, Netherlands
Henk Kleijn and Fred Rorink in their book 'Change Management' distinguish between 5 different kinds of business processes in any company (organization): 1. Primary processes: these are the main processes in a business, typically being inbound logistics, operations (incl. production), outbound logistics, marketing and sales, services. According to some also R&D and purchasing could be viewed as primary activities / processes. 2. Secondary or supporting processes: these processes support the work of the primary processes. Examples: financial management & control, HR, administration and . 3. Systems, or steering systems: these are the processes which help the primary processes (typical on a corporate level). Examples: planning & control, logistics. 4. Decision processes: these processes interact with and guide the primary processes. 5. Communication and information processes: these are also integrated in the other processes. The accuracy of the choices and decisions made by managers (...) Read more? Sign up for free

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  Jim Burke, Manager, United States

5 Kinds of Biz Processes

Would be interesting to see these laid out as a sy (...)

  K.V.MOHANAN, Turnaround Manager, India

5 Categories of Business Processes

Thanks for this enlightenment; though I'm interact (...)

  Doug Gilbert, Professor, United States

Innovation and Logistic Processes

I believe that Dr. Scheer at one time used a class (...)

  Michael Wood, Business Consultant, United States

The Anatomy and Physics of Processes

Interesting. However, I find that it is the anatom (...)

  Leodegardo M. Pruna, Professor, Philippines

Most Critical Business Processes

Note that the last two (4. decision and 5. communi (...)

  Marco Coronado, Manager, Mexico

Understanding Business Processes Well

I think this types of classification is important (...)

  Fernando Valdez, Consultant, Panama

Communication Processes are Key

@ : 100% agree with you. The communication process (...)

  Ben Schlussel, Career Consultant, United States

Value Stream Business Processes

Also when you are considering the specific busines (...)

  Claudio Priolo, Director, United States

Business Process Types like Wooden Barrels

Great comments on business processes! It is very i (...)

  nan zeng

There is Complex Interaction Between the 5 Types

The efforts in corporate process categorization ar (...)

  Mansingh Jaswal, Director, India

Organisational Framework is Important for Communication Processes!

@ : (On the other hand) the communication processe (...)

  Abdullahi Mohammad Hari, HR Consultant, Nigeria

Understanding Different Kinds of Business Processes

I am impressed with this discussion because it hel (...)

  eugenio bastianon, Professor, Italy

Strategy Process is Missing...

I find that is the strategic management that lacks (...)

  Lawrence Chinkhunda, Student (MBA), Malawi

The Link between Business Processes and Management Functions

The 5 processes are quite alright. Managers should (...)

  Miguel Sacramento, Business Consultant, Brazil

Isn't the Decision Process Most Important?

@: in order to keep a company alive in a constantl (...)

  Dayson Castilhos, Consultant, Brazil

All Business Processes are Important!

Interesting discussion; we see that every comment (...)

  Jackeline Molina, Consultant, Dominican Republic

3 + 4 + 5 = Management Processes

@: I haven't read the book, but to classify commu (...)

  ashraf serry, Financial Consultant, Egypt

Creating Process Interactions

Should we want to consider the levels of process i (...)

  Jerry Talley, Business Consultant, United States

An Alternative Category Scheme

I'd suggest a different schema; I distinguish proc (...)

  Miguel Sacramento, Business Consultant, Brazil

6th Business Process Type

I would suggest an additional category of business (...)

  Leodegardo M. Pruna, Professor, Philippines

Communication and Decision-making

@: I believe that a decision maker would best be i (...)

  Andy Lake, Management Consultant, United Kingdom

Does This Categorisation Work for All Organisations?

Interesting. But I wonder if it works for all orga (...)

  Alice Quevedo O., Consultant, Mexico

New Classification of Business Processes is Very Interesting

Thanks Marten for sharing this new classification. (...)

  Suman Rao, Turnaround Manager, India

Are the Classifications Mutually Exclusive?

Hello Marten - thanks for bringing this to our att (...)

  Sohail Ejaz, Consultant, Pakistan

Is R&D a Primary or Secondary Process?

I have one question, R&D is listed as a primary pr (...)

  LESAFFRE Serge, Consultant, France

Add 6. Environment Monitoring Including Competitive Intelligence

@ : I agree to add environmental monitoring proces (...)

  Akin Akinreti, Management Consultant, Canada

Process Integration

@ and @ intelligent contributions: the business pr (...)

  Le My, Student (University), Viet Nam

Internal and External Business Process Types

Business processes can also be divided in 2 types: (...)

  Jerry Talley, Business Consultant, United States

Type versus Location of Processes

I urge a distinction between where a process occur (...)

  shahmohammadi, Business Consultant, Iran

Process Classification Framework (PCF)

I think the PCF () is a more comprehensive and bet (...)

  Mick Breare

Business Process Relevance Depends per Organization

Very interesting but in my experience, things do n (...)

  Alex, Accountant, China

Alternative Business Processes Classification

We can also classify business processes by their r (...)

  Suman Rao, Turnaround Manager, India

Agree on PCF

@: Yes indeed agree that PCF (the important one I (...)

  Fernando Valdez, Consultant, Panama

3 Categories of Business Processes

I tend to disagree with large lists of categories. (...)

  Osman Abdel-Rahman, CEO, Ghana

Position of Financial Processes

@ : I very much like the 5 business process types, (...)

  Ajanaku Adewunmi, Consultant, Nigeria

Internal and Expernal Business Processes

@ : The internal business processes could encompas (...)

  Alba Lucia Duque Salazar, Project Manager, Colombia


What about eTOM (enhanced Telecom Operations Map)? (...)

  Leodegardo M. Pruna, Professor, Philippines

Business Processes Differ per Industry

@: every industry has its own business processes t (...)

  Kurt Ludikovsky, Consultant, Austria


This is somewhat an interesting thread, and the co (...)

  venkataramanan, Professor, India

Business Process Classification

I agree with the first classification. 1) primary (...)

  Tin Win

Keep Business Process Categorization Simple

Making a categorization simple is better than maki (...)

  Matthias Bittrich, Business Consultant, Germany

Think End-to-end And..

Think end-to-end: what about redundant processes? (...)

  Kurt Ludikovsky, Consultant, Austria

... But also Left and Right

@: _disagreement! Think at Nokia: they had excelle (...)

  Matthias Bittrich, Business Consultant, Germany

Voice of Customer is Fundamental

@: Very true. Same as Microsoft, or is anyone here (...)

  Kurt Ludikovsky, Consultant, Austria

Processes are Essential, But Uniformity is a Risk

@: fully agreed. So for me the point is: each orga (...)

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