Obstacles for Creating Decision Making Dashboards
Remy Schneider, Member
There is no question that providing access to detailed information enables management to make informed decisions however...
There are two obstacles which require considerable effort and investment, making this proposition a tricky one:
1) Capturing the lowest level of detail
requires either a high degree of automation, or additional processes for manual input (along with the buy-in from those people who will be logging their activity)
2) Once you have all that information you need experienced people to transform it into meaningful information/indicators
(beyond simple metrics)
You might also want at least two levels of presentation tools
- One which allows the end user to cross reference any information they choose and produce their own tables & charts (user-configurable
- A second with ready-made "standardised
" indicators such as productivity (per process/resource), quality (stp, errors & incident rate), etc...
The end result would then be useful to many levels of management, and control teams.