Bureaucracies According to Ward Goudner

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Bureaucracies According to Ward Goudner
Daniel Alan
This article reminded me of an article about sociologist Alvin Ward Gouldner (1920-1980), who distinguished between:
- The Mock Bureaucracy (failure to enforce and obey rules),
- The Punishment-centered Bureaucracy (rules are enforced by management but are resisted by workers) and
- The Representative Bureaucracy (rules are enforced by management and obeyed by workers).
Book: 'Patterns of Industrial Bureaucracy'.
 

 
 

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